Coordinator Surgical/Financial Services | Dept of Congenital Heart | Day | Full-Time

Overview:

We are seeking a highly organized and patient-focused professional to support the coordination of surgical services. This role is essential in delivering excellent patient-centered care by ensuring all scheduling, financial, and communication processes are completed efficiently for patients undergoing both major and minor operative procedures.

The ideal candidate will serve as a key liaison between physicians, patients, and payors, helping create seamless and positive experience throughout the surgical journey.

Responsibilities:

• Coordinate and maintain surgical schedules, ensuring optimal utilization of operating room (OR) time
• Schedule and prioritize surgical cases while managing physician calendars
• Verify insurance coverage, benefits, and eligibility
• Obtain prior authorizations for procedures and services
• Prepare, communicate, and explain cost estimates prior to services
• Identify and collect prepayments, and establish payment plans as needed
• Provide in-depth financial counseling in a professional and compassionate manner
• Assist uninsured patients with sponsorship options
• Update and maintain accurate patient demographic and financial information
• Coordinate special needs and logistics for each patient’s surgical experience
• Act as the primary communicator between physicians, patients, and insurance providers
• Support a smooth and efficient care process from scheduling through procedure completion
• Float to other practices or adjust schedule as needed for staffing support

Qualifications:

Minimum Qualifications

• High school diploma or equivalent required
• Minimum of three (3) years of experience in business, financial services, or a physician practice setting
• Working knowledge of CPT and ICD-9/10 coding required

Substitutions:

• Bachelor’s degree may substitute for two (2) years of experience
• Associate degree or equivalent coursework may substitute for one (1) year of experience

Required Skills & Competencies

• Strong communication and interpersonal skills
• Excellent organizational and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Comfortable discussing financial matters and collecting payments professionally
• Team-oriented mindset with the ability to work independently