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Corporate customer service Officer -Bahrain
- Serve as the main point of contact for corporate clients, handling requests, inquiries, and complaints efficiently.
- Process and follow up on client transactions by coordinating with internal departments to ensure timely execution.
- Promote and cross-sell banking products and digital services to enhance client engagement and utilization.
- Monitor client accounts and credit facility usage, ensuring optimal utilization aligned with targets.
- Deliver a full range of corporate banking services, including account management, transfers, trade finance, guarantees, and documentation.
- Ensure accuracy, completeness, and compliance of all client requests before processing.
- Maintain ongoing communication with clients and internal stakeholders to support service delivery.
- Prepare reports and support continuous improvement of service quality.
- Participate in business continuity activities and support operational resilience.
Requirements
- Bachelor’s degree in Business Administration, Banking, or a related field
- Minimum of 3 years’ experience in banking or customer service
- Preferably experienced in dealing with corporate clients and commercial/industrial sectors
- Good command of English
- Strong knowledge of banking products and services
- Good understanding of internal policies, procedures, and regulatory requirements in Bahrain
- Familiarity with international trade and banking practices
- Proficient in computer systems and banking applications
- Cross-selling and sales skills
- Strong planning and organizational abilities
- Ability to handle client complaints effectively within delegated authority
- Strong communication and interpersonal skills
- Ability to work under pressure
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