Corporate IS Program Manager

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-MDS

Location: 3535 Market St, 15th Floor

Hours: M-F, Daylight, Hybrid

The Program Manager, Applications, leads complex, multi-entity, and multi-discipline initiatives in a large, integrated healthcare information systems environment spanning acute and ambulatory care. The role oversees the full lifecycle of programs, products, and projects—including system selection, business case development, budgeting, staffing, implementation, transition to operations, and benefit realization. Programs often involve external vendors, consultants, and internal stakeholders across UPHS/PSOM operations and IT. The Program Manager is accountable for scope, timeline, budget, risk management, and successful delivery. The position may also supervise a small team of PMO staff (1–3 direct reports).

Accountabilities

• Demonstrates knowledge and application of Program / Product/ Projects in a complex healthcare information systems environment.
• Partner with business and clinical leaders to align technology solutions with operational goals.
• Demonstrates knowledge of healthcare operations and systems.
• Manage programs composed of multiple interdependent technology solutions and teams
• Evaluates, manages the development of, and implements custom and packaged software projects.
• Apply strong knowledge of healthcare operations, applications development, data structures, and system integration.
• Demonstrates the ability to work with business and clinical management at the highest levels of an organization.
• Demonstrates a working knowledge of applications development, database management and operating systems.
• Coordinates the activities and deliverables of project team(s) from various areas of an organization.
• Knowledgeable of the use of Project Management tools and methodologies (project plans, project charters, change control, TDR testing, command center planning, go live planning, etc.).
• Provide clear, audience-appropriate communication to executives, clinicians, and staff.
• Deliver strong quantitative and analytical insight into solution requirements, scope, and performance measures which includes ROI analysis, and benefit tracking.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• Bachelor's Degree in Business, Healthcare or IT related discipline And 15+ years of progressive experience in a complex healthcare provider environment
• Or Master's Degree And 10+ years progressive experience in a complex healthcare provider environment is required
• 10+ years demonstrated senior project leadership experience is preferred.
• 5+ years demonstrated senior project leadership experience is preferred.
• 10+ years demonstrated senior project leadership experience at Penn Medicine is preferred.

Licenses, Registrations, and Certifications

• PMP Project Management Professional is preferred.
• Epic certifications are preferred.

Required Skills and Abilities

• Demonstrated leadership skills
• Must be strategic thinker
• Demonstrated experience leading complex, multi-entity, multi-discipline programs and projects in a large integrated healthcare information systems environment that includes acute and ambulatory providers
• Adept in the use of Project Management tools and methodologies (project plans, project charters, change control, TDR testing, command center planning, go live planning, etc.)
• Possesses demonstrable advanced communication and leadership skills and is adept at communicating to senior executives. Demonstrates strength in matching the level of status provided to the needs of the audience
• Demonstrates strong quantitative and analytical skills. In particular, analytical skills related to business and functional solution requirements and scope definition for large complex programs/projects. These skills are developed over time based on years of experience.
• Must be attentive to detail
• Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment
• Ability to work as part of a team
• Demonstrated ability to deal with confidential information
• Ability to navigate political landscape with internal and external stakeholders

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.