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Corporate IT Technician
The IT Technician is responsible for delivering high-quality technical support and service desk operations within the corporate office. This role ensures seamless technology onboarding for new hires, provides expert troubleshooting for C-suite executives, and maintains the integrity and availability of all IT systems.
This position is located in Dallas, TX and is in office Monday - Friday.
- Coordinate with HR and department managers to deliver a seamless onboarding experience.
- Responsible for all aspects of new hire IT setup: provisioning hardware, configuring accounts, installing required software, and ensuring access to corporate systems.
- Provide prioritized, confidential, and expert troubleshooting for C-suite and senior leadership, ensuring minimal disruption to business operations.
- Maintain discretion and professionalism when handling sensitive executive requests.
- Provide technical support on all computer systems in the corporate office.
- Install and configure computer hardware and software, maintaining the latest version of service packs.
- Assist with troubleshooting software issues related to Microsoft O365, Adobe Acrobat, and other hospitality specific applications.
- Ensure proper operation of IT equipment while troubleshooting hardware or software issues.
- Remain abreast of changes in user, system software, and hardware requirements.
- Troubleshoot network and system problems; diagnose system problems, recommend, and implement solutions or escalate as needed.
- Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems, and key processes.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
- Maintain operational, configuration, or other procedures.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Previous hospitality, healthcare, or retail experience is preferred.
- Bachelor’s Degree in Computer Science OR minimum of 2 years of relevant IT experience.
- Preferred Experience: Opera PMS, Micros POS, Networking, Microsoft O365.
- Knowledge in hardware troubleshooting, software installation, telephone, and voicemail system installation.
- Strong knowledge of Windows OS, Office 365, networking, and remote support tools.
- Experience supporting senior leadership and handling confidential information.
- Excellent troubleshooting, communication, and customer service skills.
- Attention to detail and excellent organizational skills.
- This role may require on-call duties and occasional off-hours work for critical issues or executive support.
- Certifications such as A+, Network+, or Microsoft a plus.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
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