Corporate Mobility Associate- CL 12

Job Title – Corporate Mobility Associate, 12 ( Associate) + CS&S

Management Level : 12, associate

Location: Bangalore/ Gurgaon/Hyderabad/Chennai

Must have skills: Handling visa & immigration

Good to have skills: have knowledge on visas & immigration compliance

Job Summary:

Mobility team is responsible for the day- to-day service delivery of Mobility services in connection with assigned population of personnel traveling to various countries. Working as part of the Mobility team, the role demands that he/she will be required to collect complete documentation from assignees and handle any Mobility queries.

Roles & Responsibilities:

• Provide prompt and professional responses to customer Immigration queries related to mobility services via calls, emails, and other communication channels.
• Assist customers in navigating mobility processes, including visa applications, work permits, relocation services, and travel arrangements.
• Respond with complete solution to queries on visas within SLA.
• Update Trackers and internal Immigration Tools.
• Organizing sessions for travelers regarding process to be followed while travelling.
• Continuously improve systems knowledge, and communications skills
• Stay updated on industry trends, policies, and regulations related to mobility services to provide accurate and up-to-date information to customers.
• Perform any projects/activities assigned by the Team Lead / Manager
• Collaborate with Internal team members, stakeholders and management to continuously improve customer service delivery and enhance the overall customer experience.
• Correspondence – Able to draft mails using proper business communication language, non-aggressive and customer friendly communication.
• Required to move into other teams such as operations when there is a requirement.
• Actively handling customers queries. Arranging their documents and process further for Visa services
• Process visa request – collecting complete documents for processing invite letter / support letters and visa applications.

• Professional & Technical Skills:
  

Excellent written and verbal communication skills, with the ability to correspond effectively in a business setting.

Attention to detail and the ability to manage multiple tasks simultaneously.

Ability to work independently and in a team environment.

Strong problem-solving skills and a customer-oriented mindset.

Willingness to take on additional responsibilities and adapt to changing team needs.

About Our Company | Accenture

Experience: Minimum of 3 to 5 years of experience in handling tax, assignments, visas, immigration compliance and related processes

Educational Qualification: A University degree