Key Responsibilities:
1. New Business Development
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Identify, target, and acquire new corporate clients for express logistics services.
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Develop and deliver customized sales pitches, proposals, and pricing solutions.
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Ensure consistent pipeline building and weekly opportunity tracking.
2. Key Account Management
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Manage and grow revenue from large enterprise accounts and high-value clients.
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Oversee account planning, quarterly reviews, and long-term relationship building.
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Act as a single point of contact for escalations, service issues, or SLA deviations.
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Drive customer retention and account expansion opportunities.
3. Contract & Commercial Management
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Negotiate commercial terms, rate cards, and service contracts with clients.
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Lead contract renewals, amendments, and compliance tracking.
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Ensure proper documentation, adherence to agreed SLAs, and timely closure of legal/finance approvals.
4. Revenue & Performance Management
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Achieve monthly, quarterly, and annual sales targets.
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Monitor revenue leakage, credit limits, and ensure timely collection of payments.
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Review client performance metrics and drive improvements.
5. Operational Coordination
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Coordinate with operations, hub teams, and customer service to ensure on-time deliveries.
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Share client requirements (pickup schedules, packaging needs, delivery SLAs) with relevant teams.
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Track shipment performance and ensure adherence to service commitments.
6. Reporting & Documentation
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Maintain updated sales reports, lead trackers, and client interaction logs.
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Provide MIS updates, forecasting, market intelligence, and competitor insights.
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Assist in preparing presentations, RFP responses, and business reviews.