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Corporate Service Officer (3799)
Job Accountabilities
- Identify existing and potential non-borrowing corporate customers needs and provide them with the basic information on all Bank’s products & services.
- Achieve assigned targets through promoting, selling and cross selling the bank’s products and services to existing and prospective non-borrowing corporate customers to achieve the preset sales budget.
- Carries and handles efficiently custody items, keys as per custodian matrix and relevant policies and procedures.
- Ensures that all non-borrowing corporate customers profiles are updated through applying the KYC principle (Know Your Customers)
- Receives requests from the Trade Finance department (LCs, LGs, IDCs… etc.) and executes the required task in a timely manner within the agreed TAT
- Contact and update the non-borrowing corporate customers on their delivery items (Certificates, Cheque books …. etc.) and returned ones when needed.
- Review daily inflows / outflows of the assigned portfolio to retain non-borrowing corporate clients and avoid losing funds.
Qualifications and Experience:
- Bachelor’s degree in Commerce, Business Administration, Accounting or its equivalence.
- Corporate Service Officer: 0 to 2 years of experience in customer service or any related field of work, banking experience is a plus
Skills:
- Excellent command of English and Arabic languages (written and spoken)
- Excellent communication and Interpersonal skills
- Good Basic Selling skills for Service Officers and Advanced Selling skills for Senior Service Officers
- Full awareness of the Bank’s products and services
- Excellent planning and organizing skills
- Good awareness with external market trends and competition
- Good Computer Skills
- Good Analytical and Problem solving techniques
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