Corporate Services Officer – LE4 – DFAT – Ankara

The successful applicant will be engaged as a locally engaged staff member by the Australian Embassy, Ankara.

Please be advised that the Australian Embassy, Ankara does not assist with relocation. Any costs associated with taking up the position would be the responsibility of the successful candidate.

About the Department of Foreign Affairs and Trade

The role of the Department of Foreign Affairs and Trade (DFAT) is to promote and protect the interests of Australia internationally. This involves working with international partners and other countries to tackle global challenges, increase trade and investment opportunities, keep our region stable and help Australians overseas.

The department also manages Australia’s international presence, a network of over 120 embassies, high commissions, consulates-general and representative offices across five continents.

About the Position

Under direction from the Corporate Services Manager, the Corporate Services Officer coordinates key operational functions, particularly protocol and HR support, and supports the daily activities of two Corporate Services Administrators. The role provides back-up to the Corporate Services Manager, ensuring continuity of service across core corporate functions.

The key responsibilities of this position include, but are not limited to:

• Manage liaison with the Turkish Ministry of Foreign Affairs (MFA) on protocol matters including accreditation and entitlements for posted officers, such as diplomatic ID, licenses and tax-free purchases.
• Coordinate customs formalities and other logistics for arrivals and departures of posted officers.
• In consultation with the Regional Services Delivery Hub (RSDH) for Europe, support HR and payroll administration, including recruitment, onboarding and related records management.
• Maintain and manage the attendance and leave tracking system, including monthly reporting, in conjunction with the IT Officer.
• Provide operational support and mentorship to the Corporate Services Administrators, ensuring service standards and task completion in areas of responsibility.
• Act as first point of escalation for day-to-day corporate queries in the absence of the Corporate Services Manager.
• Liaise with travel and accommodation suppliers to provide administrative and logistical support for official visits.
• Provide back-up to the Corporate Services Manager during periods of absence.

Qualifications/Experience

Essential

• Excellent oral and written communication skills in English and Turkish are required.
• Strong administration and interpersonal and liaison skills.
• Proven ability to supervise tasks and deliver outcomes in a team setting.
• Ability to manage competing priorities and work under minimal supervision.
• Proficiency in Microsoft Office software applications.

Desirable

• SAP experience.
• Financial literacy and experience with budget monitoring.

Selection Criteria

Please ensure you provide a response to each of the listed selection criteria below. In your response, you must include relevant high-level examples from your experience that support your claims against the role.

The word limit is strictly 250 words per response to each selection criteria. The panel may not assess incomplete applications or responses which exceed the word limit.

A. Demonstrable experience working in a client services role with responsibilities in a range of areas, backed up by organisational skills and the ability to manage competing priorities.

B. Proven decision-making skills with the ability to exercise discretion and good judgement in applying legislation, policies and guidelines, including diplomatic protocol and conditions of service.

C. Ability to build and maintain productive working relationships with internal and external stakeholders, aimed at offering an efficient service to clients at all levels.

D. Effective verbal and written communication skills in English and Turkish and ability to tailor messages to different clients and stakeholders.

E. Proficiency with Microsoft Office applications such as Outlook, Word and Excel with the ability to manage electronic records whilst maintaining discretion and confidentiality.

The Human Resources Section based in the Australian High Commission, London is responsible for managing all recruitment processes across the European region. To apply, please use the 'Apply' button below. Please direct any other queries to recruitment.london@dfat.gov.au.

We are committed to providing an inclusive and diverse workplace where all employees are valued. We appreciate the experiences, skills and perspectives of all individuals. We actively encourage applications from people from diverse backgrounds who share our values.

The Australian Embassy, Ankara seeks a motivated and organised Corporate Services Officer.