Corporate Trainer (for Call Centre Paid Session Trainings)

Globe Call Centre is seeking an experienced Call Centre Trainer to deliver paid, session-based training for our call centre agents. This opportunity is ideal for a seasoned professional with a strong background in international B2B support and sales, who can provide impactful training without the commitment of a full-time role.

What We’re Looking For

• Proven experience as a call centre trainer with expertise in international B2B customer support and/or sales
• Strong command of professional communication standards, including call structure, objection handling, rapport building, and customer satisfaction techniques
• Ability to design and deliver engaging, practical training sessions tailored to call centre environments
• Confidence in coaching agents on professional etiquette, tone, clarity, and cultural sensitivity when dealing with global clients
• Comfort working as a visiting trainer or consultant, compensated on a per-session basis

Key Responsibilities

• Conduct structured and results-driven training sessions for call centre agents
• Provide guidance on handling international B2B calls professionally and effectively
• Deliver real-time feedback, role-play exercises, and performance improvement strategies
• Support improvements in overall call quality, customer experience, and conversion performance
• Collaborate with leadership to ensure training aligns with operational goals

Interested Candidates may send their resumes on "hr@globe-call.com"

Job Type: Part-time

Expected hours: 3 – 5 per week

Work Location: In person