Corporate Travel Advisor

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

NOTE: This role is HYBRID and requires a minimum of 3 days a week in our Walnut Creek, CA office.

JOB SUMMARY

The Corporate Travel Advisor is responsible for supporting travel arrangements for Mountain West Group employees with a group travel focus. This role will coordinate flights, hotels, cruises, packages, ground transportation, and car rentals, prioritizing cost and providing exceptional client service. In addition, this role requires expertise in SABRE GDS and prior corporate and/or luxury travel experience, with flexibility to support client needs through occasional work outside standard business hours.

ESSENTIAL FUNCTIONS

• Provide consultative service to travelers throughout the booking process including booking domestic reservations for air travel, hotel, and car rentals and more.

• Serve as the primary point of contact for all group travel bookings, from initial inquiry to post-event follow-up. This includes coordinating reservations for groups of all sizes, ensuring all attendees are booked according to event and company policy.

• Respond to requests for domestic and international price quotations, as well as handle ticketing, adjustments, exchanges & queue management .

• Manage client profiles and special requests, complete all reservations in an accurate and timely manner.

• Deliver exceptional customer service maintaining professional client relations through prompt and accurate communication.

• Promote acceptance of fares, rates, and suppliers that align with client travel program policies.

• Monitor global distribution systems (GDS) queues to maintain quality control.

• Stay informed of airline rules, regulations, and current affairs as well as make clients aware of all necessary travel documents and health requirements for countries to be visited

• Manage expense reports

• Create Pre-Travel briefings, day of support

• Maintain traveler profiles, frequent flyer programs, loyalty accounts, etc

• Support Travel events if needed

KNOWLEDGE AND SKILLS

• Overall travel industry knowledge and experience.

• Sabre GDS and Travelport knowledge and proficiency required

• Must have excellent interpersonal and communication skills, be highly organized and enjoy working with high level executives.

• Competent with all aspects of ticketing transactions, including experience with complex domestic and international ticketing & exchanges

• Knowledge of online booking tools.

• Ability to manage both long range planning and close-in tight deadlines

• Geography and international destination knowledge are necessary.

• Must have the ability to effectively multi-task while maintaining professional rapport with corporate clients.

• Candidates should possess decisive and successful problem-solving skills.

• Must have high attention to detail and ability work independently

• Strong computer technical skills

• Flexible schedule to respond to client needs outside of normal hours

• Willingness to learn new functions and to enhance existing skills.

• Achieve individual and contractual service level goals.

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• High School Diploma

• 6 years of recent experience as a Corporate or Luxury Travel Consultant

• 4-6 years Sabre GDS and Travelport knowledge and proficiency required.

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We target between minimum and midpoint of the range, and all offers are subject to a fair pay analysis - Compensation Range: Min: $74,783.00 - Mid: $93,477.00- Max: $112,173.00