Correspondence Specialist

We are seeking a dedicated Correspondence Specialist to join our team at Alex R. White PLLC. In this role, you will be the first point of contact for our clients, welcoming them and providing exceptional customer service over the phone and in-person. Your contributions will be vital in ensuring a smooth intake process and supporting our legal team.

Key Responsibilities:

• Greet clients and manage incoming phone calls, providing assistance and information as needed.
• Prepare and send letters of representation to insurance companies.
• Follow up on previously sent intakes to ensure timely responses.
• Request and obtain medical records and itemized billing statements from healthcare providers.
• Call providers for outstanding balances.
• Maintain organized records and documentation related to client intake and correspondence.
• Collaborate with attorneys and other staff to support client needs effectively.

Qualifications:

• Strong customer service skills with a friendly and professional demeanor.
• Ability to thrive in a fast-paced environment while managing multiple tasks.
• Proficient computer skills, including experience with office software and databases.
• Prior administrative experience is preferred.
• Bilingual candidates are highly preferred.

Benefits:

• Paid time off (PTO)
• Profit sharing
• Matching 401(k) plan

If you are passionate about helping others and possess the skills to excel in a dynamic law office, we encourage you to apply. Join us in making a difference for our clients!

To Apply: Please submit your resume and a cover letter to melissa@arwhitelaw.com with the subject line "Correspondence Specialist".

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Profit sharing

Ability to Commute:

• Louisville, KY 40299 (Required)

Ability to Relocate:

• Louisville, KY 40299: Relocate before starting work (Required)

Work Location: In person