It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Essential Functions:

• Assist with the development and implementation of a new project focused on enhancing our case management system

• Collaborate with the project lead to identify requirements, design solutions, and test enhancements

• Update training materials, including user guides, manuals, and online resources, to ensure they are accurate, relevant, and engaging

• Conduct research and gather feedback from stakeholders to inform the development of training materials

• Assist with the development of training sessions and presentations

• Provide administrative support as needed, including data entry, document management, and communication with stakeholders

Job Specifications:

• Currently enrolled in a degree program (undergraduate or graduate) in a relevant field, such as business administration, communications, education, or information technology

• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines

• Excellent written and verbal communication skills, with the ability to communicate complex technical information to non-technical stakeholders

• Ability to work independently and collaboratively as part of a team

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint

• Familiarity with adult learning principles and instructional design methodologies is a plus

• Ability to maintain confidentiality and handle sensitive information with discretion

• Must be a resident of Pennsylvania and able to work at the Harrisburg location a minimum of two days a week.

Qualifications

Experience

EEO Statement

As an employer, PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.

The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, disability, family status, gender, national origin, political affiliation, race or religion.

Diversity Statement

PHFA values, honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff, and in all programs and services offered.