Counter Person - Front Desk Assistant

Job Title: Counter Person / Front Desk Assistant

Location: Sheraton - Heliopolis

Job Type: Full-Time | On-site

Who We Are

At COA, we’re dedicated to transforming healthcare through innovative partnerships and purposeful commercial strategies. We work across sectors to improve access, awareness, and adoption of health solutions that make a real difference in people's lives. As we grow, we’re looking for passionate professionals who are eager to drive impact and help shape the future of healthcare delivery.

Job Description

The Counter Person serves as the first point of contact for clients at the diet clinic. This role involves managing client interactions, scheduling appointments, handling payments, maintaining records, and providing administrative support to ensure smooth clinic operations and a professional client experience.

Key Responsibilities

• Greet and assist clients in a courteous and professional manner
• Answer client inquiries via phone, email, and in person
• Schedule, reschedule, and cancel client appointments
• Process payments, issue receipts, and maintain accurate financial records
• Maintain and update client files and documentation
• Provide administrative support to clinic staff as needed
• Ensure the reception area is clean, organized, and welcoming
  
  

Education

Job Requirements:

• High school diploma or equivalent
• Additional courses in customer service or administration preferred
  
  

Experience

• Previous experience in front desk operations, customer service, or cashiering is preferred
  
  

Skills

• Excellent communication and interpersonal skills
• Proficient in basic computer applications (MS Office, scheduling software)
• Strong organizational skills and attention to detail
• Professional, friendly, and approachable demeanor
• Ability to multitask and work efficiently in a fast-paced clinic environment
  
  

Other Requirements

• Strong customer service orientation
• Reliability and punctuality
  
  

Join Our Team!

Shams.elbeltagy@coaholding.com