Counter Sales Dispatcher

Key Responsibilities
Greet customers at the counter and over the phone in a professional, friendly manner.
Assist customers with product selection, pricing, and service recommendations.
Create and manage service tickets, work orders, and invoices.
Dispatch service technicians efficiently based on location, urgency, and workload.
Coordinate schedules and communicate job details clearly to technicians.
Provide customers with updates on service status, timelines, and costs.
Handle incoming calls, route inquiries, and resolve customer concerns.
Process payments and complete necessary paperwork accurately.
Maintain organized records of sales, service orders, and dispatch logs.
Support inventory tracking and notify management of low stock when needed.
Keep the front counter area clean, organized, and customer-ready.
Skills / Education / Requirements
High school diploma or GED required.
Must be at least 18 years of age and able to pass a pre-employment drug screen.
Previous experience in counter sales, dispatching, or customer service preferred.
Strong communication, multitasking, and organizational skills.
Ability to work in a fast-paced environment and prioritize tasks effectively.
Basic computer skills and experience with POS or dispatch systems.
Knowledge of automotive or commercial tire services is a plus.
Must be dependable and able to work flexible hours, including weekends and holidays.
Overtime may be required.
Benefits
401(k) with company match
Health, dental, vision, and life insurance
Paid time off
Paid on-the-job training
Career advancement opportunities
Why Join Our Team?
Industry leader in commercial tire services
Stable, family-oriented work environment
Opportunities for growth and long-term career development
Commitment to excellent customer service and team success