Counter Sales HVAC

Are you great with people and love taking care of your customers, but want your evenings and weekends free?

Johnstone Supply of Traverse City, a leading heating, cooling and refrigeration wholesaler, is seeking a qualified full time Counter Sales Representative.

The Counter Sales Representative’s primary function is to service and support customers via phone, email, and web orders. Responsibilities include answering phones, order processing, merchandising and promotion activities, product application, quoting orders, cross referencing products and all aspects of customer service. The qualified candidate should have HVAC sales or technical experience.

• Responsible for learning/maintaining above average knowledge of products we sell by attending training seminars, engaging vendor relations and utilizing other independent training opportunities
• Create solutions with Johnstone products and services
• Respond to customer inquiries on products, application and research that may be required, as well as customer inquiries on aspects of meeting the customers’ needs, such as: will call, delivery, special orders and available training.
• Maintain showroom displays and counter area, including stocking shelves, removing litter, putting away returned items and keeping the showroom clean and organized
• Process customer orders, warranties and other returns

Qualifications:

• Dedicated to ensuring an extraordinary customer experience
• Knowledge of HVAC industry, products and solutions
• Ability to work with others in a team based environment
• Ability to multi-task
• Ability to follow instructions and standard work procedures
• Two years customer service or sales experience; high school diploma or general education degree (GED); or equivalent combination of education and experience.
• Computer literate

Full Time: Monday- Friday 7am- 5pm range

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• HVAC: 1 year (Preferred)

Work Location: In person