Country Manager - KSA

Position Summary:

Country Manager is accountable for achieving annual operating profit goals through driving sales, developing and retaining talent and achieving consistent operational excellence. He has to be instrumental in executing strategic plans, while championing guest satisfaction, employee motivation and positive fiscal results.

Roles & Responsibilities:

• Formulate and develop the business directions, objectives, targets and plans within the regions for the responsible brands.
• Drive business development and expansion strategies in the assigned region to further strengthen the Company’s market position.
• Direct and manage overall operations of restaurants through on-site visits and analysis of reports. Ensure that restaurants achieve financial commitments and guest satisfaction standards.
• Provide strategic and tactical guidance on developing restaurant operations, including service, food preparation, sales, guest relations, safety/security, marketing and brand development.
• Ensure direct reports perform promptly and properly. This includes preparing/overseeing and submitting accurate daily/weekly/monthly paperwork, ensuring cash handling procedures, maintaining and controlling of restaurant assets, maintaining food and beverage inventory, compiling with laws, regulations and guidelines, adhering to the restaurant operating budget, and managing service contracts.
• Work with restaurant operations to enforce government requirements, health and safety codes, food brand inspection standards and company policies, procedures and standards that apply to the conduct of business. Performs and/or directs the development of guidelines for food safety and related products. Ensures appropriate equipment maintenance and sanitation standards.
• Review and monitor expenditures within each restaurant.
• Analyze systems and procedures for continual improvement of earning goals. Provide strategic direction for sales, operations and promotions.
• Provide strategic and operational leadership for human resources and administration. Act as a trusted advisor; serve as a key driver of organizational development, environment, and culture; develop/manage the operations and human resources team. Develop, lead, and manage an organization-wide strategy and program for staff recruitment and development.
• Collaborate closely with departments’ heads to identify areas for improvement.
• Work closely with Finance Department to review and approve monthly costs of employee benefits, consulting contracts, leases, vendors’ payments, payroll changes and other.
• Supervise the development and maintenance of the office and information technology systems alongside the IT Department, including network management, database management, staff training, vendors and consultant’s management, inventory, and procurement.
• Coordinate all purchase activities and ensure all standards are met.
• Provide effective leadership and oversight of the business operations to ensure smooth operation of the office and all departments follow the company direction and legal requirements.
• Upkeep of the image, standards, and principle of the organization, keeping a transparent easily accessible style of management.
• Implement the Company operational procedures, policies and standards.
• Lead company and staff performance on a regular basis to ensure long-term achievement of the plans within the region.
• Build strong management team and relationship. Manage the manpower effectively and to ensure high service standard and high team spirit among staff.
• Manage employee performance through activities such as career development, coaching and counseling, employee relations, goal setting and performance appraisal, succession planning and administration. Strategically develop key talent within the organization.
• Control and approve all duty roasters, staff leaves, offs and other employee benefits.
• Review and analyze periodical financial operations, financial reporting in order to further plan and modify strategically the operational activities.
• Accountability for signing documents, wherever applicable, that compliance with financial, legal and government rules and regulations.
• Manage the bottom line to ensure expected level of profitability for the organization.
• Develop effective investment strategies, as well as a conservative approach to the cost/expense side of the business.
• Responsible for setting operational budgets and yearly targets after discussing with the management. Should motivate staff constantly and continuously to achieve them.
• Establish industry presence, create visibility and impact with industry groups and leaders
• Align and focus the efforts of organizational or departmental units to support the business objectives.
• Lead change by utilizing your understanding of major organizational or industry transitions to define and communicate what the organization must do to support these changes.
• Keep tab on the chefs to ensure quality, quantity and consistency of all food and beverages served in the restaurant.
• Should monitor closely and continuously the activities of all unit/department heads and ensure smooth running of the office and also the restaurants; regionally
• Should keep all records and tabs as required by the management.
• Should constantly be in touch with all the latest trends in the industry and acquire all necessary skills as the company keeps growing.
• As the company grows, organize staff, allocate resources, execute controls, and systemize daily functioning and maintain efficient MIS in multi-unit, multi - concept operations.
• Assist management in the development of new concepts.

Skills:

• Experience in setting up and opening up new restaurants.
• Ability to work in a fast-paced, international environment with hands-on “stretch-goal” style.
• Must have a positive attitude and be enthusiastic to learn.
• Willing to champion new ideas, acting as a catalyst of change, being creative, dynamic and adaptable.

Experience :

• Minimum 10 years. Minimum 5 years of Directorial experience in multi-unit, high-volume, top-quality restaurant chain/hotel.