Courier (DWC)

The Courier is responsible to sort, load/unload, deliver and pick up all shipments in the most efficient, professional and cost productive manner, within the service area designated by the Company within prescribed quality levels of service to our customers and the general public.

Wear required DHL uniform at all times when on duty

Without delay, deliver and pick up all shipments

Ensure that a high level of professional rapport is developed and maintained with all customers

Shipment Delivery is to meet Right Day Delivery (RDD) and pick up (PU) are moved as per Right Shuttle Uplift with no missed pickup

Electronically record via a scanner (or manually, if required) all shipment process activities

Meet special delivery or pickup expectations

Properly report and account for any cash received from customers

Maintain proactive work processes to ensure teamwork, shuttle procedures and overall base performance is achieved

Provide any potential sales lead to sales team

Provide quality feedback to sales about changes to shipment profiles or information on competitors

Meet the expectations of delivery and pick up

Communicate with dispatch/CS when customer needs change and use initiative and judgement to meet customer expectations

Ensure that the vehicle is clean and tidy at all times thereby portraying the image of a market leader and drive carefully and safely adhering to the traffic regulations of the country and ensuring safety of both self and others on the road

Abide by DHL Occupational Health & Safety policies, procedures and training at all times

Ensure forms of mechanical aid provided for manual handling (e.g. courier trolleys) are used to reduce the likelihood of manual handling injuries

Report any personal, vehicle or traffic incident/ damage to the Senior Courier or Operations Supervisor immediately

Drive in a responsible, lawful and courteous manner

Good communication skills with fluency in English; knowledge of Arabic is a distinct advantage

Must hold a clean and valid UAE manual driver’s license with more than one year of driving experience

Physical capacity to perform the inherent requirements of the role including moving, lifting, carrying, loading/unloading various shaped/weight objects regularly

Excellent personal presentation, grooming and hygiene

Reasonable knowledge of local areas

Ability to work in a variety of weather conditions with exposure to the elements

Excellent organisational skills, including ability to prioritise workload

Demonstrated exceptional customer service experience and focus

Knowledge of safe manual handling practices/OHS issues

Proven ability to work under pressure in a fast paced, time sensitive environment

Demonstrated ability to use initiative/judgement to solve job related issues & attention to detail

Demonstrated experience in following operational procedures