Court Operations Supervisor

Job Summary

Under direction, supervises the daily administration and operational functions of the assigned Municipal Court division or section. Ensures operational efficiencies and improves processes, analyzes performance metrics, and implements strategies to align with departmental goals. Exercises direct supervision over assigned staff.

Work Location

Municipal Courts - 401 S. Frio, San Antonio, TX (78207)

Essential Job Functions

• Manages assigned staff, delegates work assignments, and oversees the day-to-day operations of the assigned division or section.
• Evaluates the efficiency of current and new programs and implements program changes; gathers, compiles, and reviews data for performance metric analysis; and assists in interpreting data to inform strategic decision making.
• Oversees administrative personnel functions, including personnel requisitions, conducting interviews, preparing documentation for disciplinary actions, and managing employee payroll administration.
• Identifies and prioritizes functional and technical needs and requirements to support division or section.
• Responds to and resolves difficult and sensitive citizen inquiries and complaints, interprets City policies, procedures, laws and regulations in response to inquiries and complaints, and escalates inquiries and complaints as necessary.
• Oversees the purchasing of equipment, supplies, and services, ensuring compliance with departmental policies and procedures.
• Oversees records and filing systems related to specific areas of assignment to ensure accuracy and compliance.
• Monitors departmental expenditures and assists in the preparation and managing of the annual departmental or divisional budget.
• Prepares written reports, summaries and presentations on project progress and results or action plans.
• Coordinates and supports internal communication and collaboration between divisions and external stakeholders.
• Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established CoSA policies, procedures, and guidelines.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Associate's Degree from an accredited college or university.
• Five (5) years of increasingly responsible professional experience in municipal court and/or magistrate operations.
• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

• Bachelor’s Degree in Public Policy or Public Administration, Political Science, Criminal Justice, or Business Administration /Management.
• Experience with data and metrics development, tracking, and reporting.
• Experience leading teams, multi-tasking, planning/organizing, and reporting.
• Certified Court Clerk in Texas (Level 1), working towards Level II.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of management study principles, project management methods, and data analysis.
• Knowledge of computer software and hardware applications.
• Knowledge of budget and accounting principles.
• Knowledge of general statistical and quantitative methods.
• Knowledge of purchasing policies and procedures.
• Knowledge of record keeping procedures and practices.
• Knowledge of City and departmental policies, procedures, and administrative systems.
• Knowledge of pertinet Federal, State, and local laws, ordinances, policy, procedures, statutes, and regulations.
• Knowledge of principles and practices of supervision, training, and personnel management.
• Ability to analyze and recommend solutions to management and organizational problems.
• Ability to assist in the preparation of budgets and accounting systems.
• Ability to operate a computer keyboard and other basic computer equipment.
• Ability to develop and implement innovations towards improving the department's operations and delivery of services.
• Ability to maintain confidential data and information for division, section, or office staff.
• Ability to communicate clearly and effectively.
• Ability to develop, implement, and evaluate new programs.
• Ability to supervise, evaluate, and monitor performance in accordance with City policies and procedures.
• Ability to establish and maintain effective working relationships with City staff and the general public.
• Ability to perform all the physical requirements of the position with or without accommodations.
• Ability to work primarily in an office environment.