Court Support Specialist

About ABC Legal Services:

ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach.

Job Overview:

The Court Support Specialist is a Phoenix-based, in-office role focused exclusively on supporting Arizona court work. This position partners closely with Arizona courts and court runners to ensure court filings are received back from court, processed, and accurately uploaded into our system in a timely manner. This role requires frequent communication with court personnel, runners, and internal teams, as well as strong attention to detail when preparing paperwork, tracking retrievals, and processing court documents. The ideal candidate is organized, proactive, and comfortable managing high volumes of court-related tasks in a fast-paced office environment. This position is located onsite in our Phoenix office and is not a remote role.

Key Responsibilities:

• Contact Arizona courts on individual orders and general court status updates, including answering questions and resolving issues related to existing filings and retrievals.
• Prepare paperwork and ensure proper fees are included for documents being sent to court for retrieval when items were not received initially.
• Process retrieved copies once received back from court, including reviewing, organizing, and uploading documents into internal systems.
• Work directly with court runners to understand court timeframes, requirements, and retrieval success, and to troubleshoot delays or issues.
• Navigate and interpret Arizona court dockets and court websites to locate case documents, statuses, and filing information.
• Communicate accurately and professionally via phone and email with court personnel, runners, attorneys, and internal stakeholders.
• Work in Skye (in-house application) to process documents, add detailed notes and updates, and complete data entry tasks with a high degree of accuracy.
• Manage incoming and outgoing phone calls related to court filings, retrievals, and document statuses.
• Relay relevant court updates to internal teams as appropriate to support filing and fulfillment timelines.
• Collaborate with team members to identify root causes of delays or inefficiencies in the court document lifecycle.
• Perform other job-related duties as assigned.

Qualifications:

• High school diploma / GED required.
• Legal experience preferred.
• Prefer 1+ years of customer support / call-center / retail experience in a customer-facing, service oriented position.
• Strong communication skills, both written and verbal.
• Comfortable working and communicating effectively in a remote environment - using programs such as Teams/ Zoom to make outbound calls, Teams for chats, Outlook for emails.
• Comfortable using Microsoft Office suite programs such as Microsoft Outlook, Teams, Excel and Word + other programs such as online Faxes.
• Document manipulation experience (PDFs).
• Ability to perform repetitive data-entry tasks with accuracy.
• Ability to read, write and speak English
• Quick learner and willing to learn and grow.

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!

Benefits:

• Health, Dental, Vision insurance
• 401(k) with company matching
• Paid time off
• 7 Paid company holidays
• 4 Floating holidays per-year
• Life Insurance and AD&D Insurance
• Long Term Disability
• Health Care Reimbursement Flexible Spending Account
• Dependent Care Flexible Spending Account
• EAP (Employee Assistance Program)
• Pet Insurance

Starting Pay: $17.00 to $19.00 per hour

Schedule: Full-time, Monday through Friday