CPS Quality Assurance specialist III

CPS Quality Assurance specialist III

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance—at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

Brief Job Description:

This is a 100% telework position that may be housed anywhere in Texas. Performs advanced (senior level) quality assurance work. Work involves coordinating the planning, development, and administration of internal quality assurance and compliance activities. The position performs analytical work and consultation in social service programs administered by the Texas Department of Family and Protective Services (DFPS) and the evaluation of program compliance within Child Protective Services (CPS) and Single Source Continuum Contractor’s (SSCC). The position performs ongoing case readings for children in the Permanent Managing Conservatorship of CPS/SSCC’s, including sample case reviews required by CPS state office and routine internal and external stakeholder input regarding the provision of CPS. The position contributes information to conservatorship division quality assurance quarterly report and may serve in other capacities for future reviews designed to evaluate the safety and well-being of children and families in CPS/SSCC custody. The position communicates quality assurance results to CPS and SSCC regional staff. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Administers quality assurance programs and activities for ongoing case readings for children in the Permanent Managing Conservatorship of CPS, and SSCC’s. Monitors DFPS casework for compliance with federal and state program standards through case reading and analysis. Coordinates the timely and ongoing transmittal of completed reviews. Coordinates quality control case readings and other quality assurance and compliance activities. Receives case samples selected from program, region and monitors the review process. Reviews case records to collect performance data, identifies adverse trends, and determines compliance with service delivery standards and other policies and procedures. Provides technical guidance and assistance to DFPS caseworkers during the review process to ensure uniformity and consistency. (25%)

Knowledge, Skills and Abilities (KSAs):
Identifies, evaluates, reports trends, and makes recommendations to State Office and regional leadership in a manner that facilitates further program improvement. Produces regional management and productivity reports including identifying needs, development of methodology, and the collection and analysis of data. (25%) Determines the need for new or updated training for CPS/SSCC program staff and provides guidance to CPS/SSCC program leadership in the development, coordination and deployment of training materials and activities. Develops and delivers targeted program training designed to assist caseworkers, as new program policies and procedures are implemented, or new programs are mandated by the federal government. Develops training material on program standards; and presents information to all levels of CPS and SSCC staff. (20%) Compiles statistical reports based on the results of the case readings. Prepares comprehensive quality assurance documents, analyses and reports regarding program performance to DFPS leadership, and legislatures as needed. Prepares responses to requests for CPS quality assurance and quality control information, reports, and inquiries from program management. Provides managerial consultative, technical, and analytical work on CPS program and operations policies to develop solutions, training and recommendations for program or process changes to improve program performance. (20%) Performs other duties as assigned (10%).

Registrations, Licensure Requirements or Certifications: N/A

Initial Screening Criteria:

Graduation from high school or equivalent required.

Graduation from an accredited four-year college or university required.

Five or more years of experience with child protection services or related program.

Strong verbal and written communication skills (as stated on the state application).

Experience in coordination of projects involving statewide programs (as stated on the state application).

Proficiency with Legacy IMPACT and IMPACT 2.0 required. Experience and skills in Microsoft Office applications including Word, Excel, and Power Point.

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.