CPW Administrative Assistant III - Northeast Region - Area 1/5

JOB
This posting is only open to residents of the State of Colorado at the time of submitting your application. Consider joining the dedicated people of the Colorado Department of Natural Resources. It’s our mission to manage and conserve Colorado’s natural resources for the benefit of people today – and tomorrow. That means we have to balance development with conservation so the state we all love provides similar opportunities for our children and their children. We invite you to explore our website at https://dnr.colorado.gov/about-us to find out more about the work we do to manage Colorado’s natural resources for today – and tomorrow. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. In addition to offering rewarding, meaningful work, we offer: Medical and Dental plansStrong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plansPaid life insuranceShort- and long-term disability coverageEmployee Wellness programsFlexible Spending AccountsHealth Savings Accounts11 paid holidays per year plus generous vacation and sick leaveFlexible work schedule options and remote-work optionsCareer advancement opportunities throughout the State systemSome positions may qualify for the Public Service Loan Forgiveness Program. COLORADO PARKS AND WILDLIFEOur Mission is to perpetuate the wildlife resources of the state, to provide a quality state parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado's natural resources.This work unit exists to perpetuate the wildlife resources of the State, to provide a quality State Parks system, and to provide enjoyable and sustainable outdoor recreation opportunities that educate and inspire current and future generations to serve as active stewards of Colorado’s Natural Resources. The Agency’s long-range and strategic plan will be executed by providing customer service at the Northeast region office and administrative assistance to the work units within the geographical area comprised of Area 1 and Area 5 in the NE Region.

EXAMPLE OF DUTIES
The position provides administrative services and clerical support to Area 1 and Area 5 staff within the NE Region by organizing and implementing office procedures and performing assigned administrative duties. This position will also occasionally assist the Northeast Region front desk staff with customer service duties.Customer ServiceFirst contact for public/customers/agencies, either in person, by phone, or by email. Determines customers' needs and decides what actions are needed and how to handle requests.Selling licenses, collecting information, providing information or education and materials, referral to others, or referral to another agency. Answering technical questions regarding Parks and Registrations, hunting, and fishing by applying knowledge, experience, and interpersonal skills to respond to customers' needs and problems in an ongoing effort to educate and serve.Articulately convey substantial information about agency laws, regulations, and procedures, while providing all facets of parks, wildlife, and outdoor recreation information.Assists law enforcement officers in gathering and disseminating information and requests; interpreting and directing calls to appropriate parties, determining appropriate approach for resolving human/wildlife conflicts, and presenting viable alternatives; coordinates and administers hunter education classes.Effective monitoring of program products and brochures to ensure adequate availability of supplies.Interviews and collects information from internal and external contacts and determines the information's relevance based on statute and regulation.Determines and assists with correct office protocol in handling volatile situations and conflict resolution.Recommends changes to big game brochures to correct or improve information.Recommends changes to limited license computer systems to improve license handling.Recommends changes in regulations to improve clarity or improve public acceptance.Office SupportCreate and revise office procedures and write procedure manuals, design forms, and general office record-keepingsystems; Maintain office equipment, ensure adequate availability of office supplies, and work unit use by effectivelymonitoring inventory. Develops and tracks the calendars of the Area Wildlife Managers and Assistant Area Wildlife Managers to assist with efficient and timely completion of work tasks.Establish office procedures and criteria for information storage and dissemination, which range from public brochures to confidential ‘in-house’ materials. Monitors request materials to determine future needs. Modifies or suggests modifications to brochures and other publicmaterials to improve their functions as customer service tools.LicensingSells CPW products; assesses customer product needs, determines appropriate CPW product type (license, permit, registration, pass, etc), and implements established processes necessary to meet customer's product needs.Determines compliance with hunter safety requirements and reissues lost, missing, or damaged hunter safety cards.Utilizes electronic systems to fulfill CPW customer product needs; handles cash and credit card sales.Updates customer information in database and reports any duplicate records to Denver.Schedules hunter education and other events in the hunter educationbuilding; assists hunter safety instructors in getting materials ready for safety courses; assists regional staff with publicmeetings/special projects/activities/events; assists regional staff by providing general office/clerical support;communicates information and dispatches field staff via phone or two-way radio.AccountingManages the budget for both Area 1 and Area 5 work units. Accurate completion and processing of documents, including all aspects of finance, delivery of designated goods and services, and timely payment of vendors.Research payments and communicates both internally and externally (vendor), and makes independent decisions for problem resolutions. Prepare and review receiving reports, verify accuracy of vendor invoices, tax Ids, and addresses.One card allocation for Area 1 and 5 work units.Processes game damage claims.Travel reimbursements and miscellaneous expenses.Design and monitor spreadsheets to record and track all expenditures of cost center NWRS and support for 5501 and 5505.This position may also be required to serve other duties as needed by the region(s) as determined by regional manager or deputy regional manager.

SUPPLEMENTAL INFORMATION
The Assessment Process All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.Resumes, cover letters and other attachments are considered as part of initial reviews, therefore, it is important to attach Cover Letters and Resumes. Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication. This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.This posting may fill multiple vacancies. Equity, Diversity, and InclusionThe State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of all backgrounds and abilities. The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator at dnr_hr_employeebenefits@state.co.us. ADAAA AccommodationsAny person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request accommodation, please contact our Benefits Specialist at dnr_hr_employeebenefits@state.co.us at least five business days before the date that any accommodation will be required to allow us to evaluate your request and prepare for the accommodation. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed. Please ensure that you have this information available well in advance of the assessment date.E-VerifyDNR uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities.Toll–Free Applicant Support - Technical HelpIf you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV at 855-524-5627, Mon-Fri between 6 am and 6 pm (Pacific Time). The Human Resources Office will be unable to assist with technical issues.