Credentialed Trainer II

Job Title: Credentialed Trainer II

Location: System Business Office

Department Name: IT&S Training

Req #: 0000252547

Status: Salaried

Shift: Day

Pay Range: $68,724.00 - $97,073.00 per year

Pay Transparency:

The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Credentialed Trainer delivers Epic and Informational Technology IT function educational programs and supports end users,

Utilizes current curriculum, lessons, and training materials to conduct Epic and other IT application training for end users,

Collaborate with members of the project and training team to assist in developing and maintain the training program,

Qualifications

Education:

Preferred: Bachelor's degree

Minimum: Associate degree

Work Experience:

Two or more years of Epic training experience

Licenses and Certifications:

Credentialed Trainer Certificate in at least 2 Epic applications

Active Proficiency, Certification or Accreditation in at least one Epic application is required,

Key Competencies

Adaptability/flexibility: demonstrating flexibility with respect to changing customer business needs

Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner,

Must be detail-oriented with strong organizational skills and able to function effectively in a challenging environment and meet deadlines,

Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others

Problem solving seeking, logically examining, and interpreting information from various sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence,

Excellent verbal and written communication skills,

Effective organizational and people skills,

Outstanding customer service, interpersonal and organizational skills,

Resilience: the ability to persevere in demanding situations, overcome obstacles, and reach elevated levels of performance when faced with stressful work situations and time pressures

Job Specific Requirements

The Credentialed Trainer II is responsible for, but not limited to:

• Quality of work is satisfactory and timely based on deadlines stipulated by Principal Trainers and Leadership,
• Requires very little supervision on assigned tasks
• Maintains professionalism as a representative of the Training Team
• Assists Principal Trainer with updating and reviewing training materials
• Reviews lesson plans and suggest edits and updates
• Assists in development of tip sheets and other deliverables
• Provides one-on-one or remedial training for customers as needed
• Provides support for customers for workflow reinforcement or activations
• Facilitates regular training course offerings serving as the lead instructor or co-instructor
• Performs ancillary duties such as General Float and Site Coordinator
• Responds to customer s needs and collaborate with other training staff to identify and develop appropriate technology solutions for teaching and learning
• Maintains administrative pre-course and post-course processes
• Demonstrates a thorough knowledge of Application s training curricula
• Escalates issues as needed to Principal Trainer
• Communicates with higher level Credentialed Trainers and Principal Trainers to determine necessary escalations
• Maintains continued ticket communication with customers ongoing and with closing incident catalog tickets, Must include details in ticket resolution/closing, Research complex tickets and document details in ticket to hand-off to Principal Trainer
• Participates in at least one IT Training initiative or workgroup
• Participates in at least one Professional Development course for the year
• Acts as resource for Level 1 Credentialed Trainers
• Attends and participates in Team meetings and activities,

Perform other duties as assigned

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered,

high-quality academic medicine in a compassionate and equitable manner, while delivering

a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

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