Credentialing Coordinator

The Credentialing Coordinator is a non-exempt position that reports directly to the Credentialing Director and supports the operations of the Professional Development Department. This role assists IAAO program participants in their pursuit of professional credentials by providing high-quality, responsive customer service and ensuring the smooth, accurate administration of credentialing programs.

The position is administrative and clerical in nature and requires knowledge of established methods, procedures, and systems used within a professional office environment. Work is performed under established guidelines, with complex or unusual issues referred to the Credentialing Director or department leadership. The Credentialing Coordinator supports credentialing programs through precise and courteous correspondence, accurate data entry, documentation review, database management, document preparation, and coordination of program-related activities.

ESSENTIAL FUNCTIONS

• Provide high-level, professional customer service when representing credentialing programs and the Professional Development Department internally and externally.
• Respond to inquiries from prospects, program participants, staff, committees, and other stakeholders via phone, email, and other communication platforms.
• Review applications, documentation, and supporting materials for completeness, accuracy, and compliance with program requirements; identify and request additional information as needed.
• Accurately record, update, and maintain credentialing and account records within association management systems and databases, including correcting errors and adding new records.
• Modify and maintain databases and database management systems; perform routine audits to ensure data integrity.
• Assist with maintaining credentialing program systems and tools, including website and social media updates in coordination with internal departments as needed.
• Prepare, compose, and manage correspondence, including emails, letters, reports, and other program-related documents.
• Maintain electronic filing systems; scan and file documents, invoices, and checks in accordance with department procedures.
• Collect, sort, prepare, and distribute mail, messages, and courier deliveries.
• Assist with processing payments, orders, and program-related transactions.
• Support major mailings, member campaigns, credentialing cycles, and other association activities.
• Cross-train in other Professional Development Department functions and assist with special projects as assigned.

SECONDARY FUNCTIONS

• Perform other related duties as required to support department and organizational goals.

SUPERVISORY FUNCTIONS

• None.

KNOWLEDGE AND PROFICIENCY

• Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, Access, Publisher, and Adobe products.
• Proficiency with association management systems, databases, and other software used to support credentialing and professional development programs.

SKILLS

• Strong data entry skills with a high degree of accuracy and efficiency.
• Excellent proofreading skills, including attention to grammar, spelling, formatting, and sentence structure.
• Strong organizational, planning, and time-management skills.
• Effective written and verbal communication skills appropriate for a customer service-oriented professional environment.
• Ability to manage multiple priorities in a fast-paced environment with attention to detail.

ABILITIES

• Ability to work independently and collaboratively as part of a team.
• Ability to establish and maintain positive working relationships with staff, members, candidates, volunteers, committees, and external partners.
• Ability to meet deadlines and manage competing priorities.
• Ability to work additional hours and travel overnight as needed.
• Ability to read and interpret policies, procedures, manuals, and program requirements.
• Ability to prepare routine reports and correspondence.
• Ability to communicate effectively with customers, coworkers, and stakeholders.
• Ability to perform basic mathematical functions, including addition, subtraction, multiplication, division, percentages, ratios, and interpretation of basic data.
• Ability to apply common-sense understanding to carry out detailed written or oral instructions and resolve routine problems.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability: Adapts to changes in the work environment; manages competing demands; adjusts approach as needed; handles frequent change or unexpected events effectively.
• Analytical Skills: Synthesizes information; researches data; uses experience and judgment to support decision-making; assists in improving workflows and procedures.
• Customer Service: Responds promptly to customer needs; manages difficult situations professionally; meets commitments; seeks opportunities to improve service.
• Interpersonal Skills: Maintains confidentiality; listens actively; remains open to ideas; resolves conflict constructively.
• Oral Communication: Communicates clearly and professionally; listens for understanding; responds effectively to questions; participates in meetings.
• Problem Solving: Identifies issues; gathers and analyzes information; develops practical solutions; exercises sound judgment.
• Project Management: Assists with planning and coordinating projects; tracks progress; completes assigned tasks on time.
• Quality: Demonstrates accuracy and thoroughness; applies feedback; monitors work to ensure high quality standards.
• Teamwork: Balances individual and team responsibilities; supports team objectives; contributes to a positive work environment.
• Written Communication: Writes clearly and effectively; edits for grammar and clarity; presents information accurately and professionally.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• None.

REQUIRED EDUCATION AND/OR EXPERIENCE

• Minimum of two years of administrative experience in a professional office environment.
• Associate degree or some college coursework preferred.
• Excellent organizational skills, including the ability to set priorities, coordinate projects, and follow up with minimal supervision.

Job Type: Full-time

Experience:

• Administrative: 2 years (Preferred)

Work Location: Hybrid remote in Kansas City, MO 64105