Credit & Collection Analyst (SAP required)

What you’ll do:

This open post is for an experienced collection analyst within the EMEA Credit Management team. The primary purpose is to provide expert Credit management skills for the customer base in relation to managing the cash flow for the portfolio ensuring all cash flow targets are met and exceeded, to improve cash flow, work with business partners improving processes, communicate policy and provide credit/commercial support to sales/operations/end customers. The position requires proven experience in a credit function, process improvement skills, business and commercial acumen and has a strong change management ethic. The purpose is to provide expert assistance to the customer in relation to conciliations and investigations into unresolved (end) customer claims that are or will be impacting the aged debt or bad debt on trade accounts. The candidate will be required to liaise with key stakeholders and end customers to handle complex investigations providing effective communication and recommendations on root cause mitigation.

Main responsibilities:

• Drive cash Collection improvements within Middle East region for the Electrical Division.
• Assigned portfolio management to deliver cash collection targets in line with monthly goals and expectations.
• Ownership, management and resolving large/long term disputes across the EMEA portfolio.
• Achieve Aged debt and collection goals utilizing advanced collection techniques in line with the SAP, GetPaid and Oracle processes.
• Initiate and drive pro-active collections by collaborating with the customers to identify queries or disputes prior to due date of invoices.
• Build key business relationships with sales and operational teams to drive improvements in the OTC cycle.
• Support and facilitate Commercial agreements and contracts with Sales in relation to terms and business processes.
• Build strong business relationships with key customers in country/region.
• Provide expert decision making on all topics relating to the OTC cycle
• Manage and deploy key Credit procedures within country and region.
• Manage the decision making on stop shipments for their key countries.
• Ensure W/O and reserves are reflective of country specifics Including escalation to Atradius collections and legal proceedings.
• Ensure all key work processes are followed through automated systems daily. (Dunning’s, statements, invoice copies and customer responses).
• Ensure the integrity of the receivables by accurately clearing of all aged Cash on account in line with the agreed targets.
• Identify and categorize all aged debt accurately including robust commentary entered within the key credit systems and efficiently identify the stakeholder required to clear the balance that relates to a claim or dispute.
• Provide accurate weekly cash forecasts highlighting risks, opportunities and providing recommendations to management based on collection activity to ensure targets are achieved.
• Drive front end enhancements mitigating reoccurring challenges within the OTC cycle. Drive next generation process changes enhancing the cash flow for the regions and roll out standardization and best practice across the function. Support all system upgrades and own key requirements during projects for the OTC process.
• Manage and maintain the customer masterfile for both SAP, Get Paid and Oracle systems ensuring accurate data on all customers. Collaboration with the Country Support team & Glasgow Collections/EMEA Risk team on key decisions impacting the OTC cycle and the EMEA cash flow

Qualifications and Experience :

• Bachelors Degree in Accounting
• Min. 3 year credit risk, collection or similar relevant experience
• Proven technical expertise knowledge on multiple ERP and financial systems, SAP knowledge is a must. Addtional systems could be an assest.
• Fluent spoken and written English essential.
• Experience within a high performing credit function working with operations and commercial teams within a multinational ,manufacturing ,company is a must.
• Proven ability to drive results and continuous improvement culture across multiple business units.
• Customer Relationship Management, both internal and external, experience essential
• Ability to collaborate with diverse internal and external teams; used to operate, negotiate and influence effectively in an international organization
• Good communication, presentation, training, process management and change management skills
• Cross/multi-cultural background and experience; sensitive to cultural differences
• Proven track record leading supporting on business improvement initiatives