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Credit & Collections Administrator
JOB_REQUIREMENTS
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Job Posting Information
SUPERVISION RECEIVED
SUPERVISION GIVEN
**Please note this is a part-time position anticipated to be 24 hours/week.
Essential Duties & Responsibilities (other duties may be assigned)
2. Collect City tourism tax revenue, parking tickets, administrative fines, and other miscellaneous receivables as needed.
3. Maintain a City revenue recapture account with the Minnesota Department of Revenue.
4. Develop relationships and maintain contact with internal and external customers.
5. Develop and maintain collection procedures for parking and administrative fine tickets and other receivables as needed.
6. Prepare accounts for referral to collection agencies or collection attorneys.
7. Document all collection efforts in a manner that will provide sufficient detail of all collections efforts.
8. Ensure collection efforts and correspondence are in accordance to policy and procedures and applicable regulatory requirements.
9. Create and manage payment plans, settlements, and other recovery efforts, including evaluating and negotiating terms with collection agencies and collection attorneys.
10. Notify City management when problems arise, or potential problems occur that may affect collection activities, and make recommendations to correct or avoid these problems.
11. Be an effective team member by exhibiting self-motivation, supporting other employees in handling tasks, interacting effectively and respectfully with others, showing a desire to contribute to the team effort, accepting assignments willingly, and completing tasks within agreed upon timelines.
12. Other duties may be assigned.
Job Requirements
Education & Experience Requirements
A. Associate's Degree in Business or a related professional field, and five (5) years of related professional experience; OR a Bachelor's Degree in Business Administration or a related professional field, and three (3) years of related professional experience; OR a minimum of seven (7) years of related education and/or full-time, verifiable credit and collections experience.
License Requirements
A. No specific licenses required.
Knowledge Requirements
A. General knowledge of commercial collections processes.
B. General knowledge of applicable state and federal law regarding commercial collections.
C. Working knowledge of accounting practices in a government setting.
D. Working knowledge of data analysis techniques and processes.
E. Working knowledge of collection data management and documentation.
F. Knowledge of problem-solving and conflict-resolution techniques.
G. Knowledge of applicable safety requirements.
H. Knowledge of, or the ability to learn, City policies and procedures.
Skill Requirements
A. Skills related to gathering, evaluating, and transmitting accounting, legal, and other related data.
B. Skill in verbal negotiations.
C. Skill in the operation of office equipment including, but not limited to, general computer systems, job required software applications, the internet, and modern office equipment.
D. Skill in managing one's own time.
E. Skill in completing assignments accurately and with attention to detail.
Ability Requirements
A. Ability to respond to written and phone inquiries in a timely and accurate manner.
B. Ability to handle difficult and stressful situations with professional composure.
C. Ability to work independently and use sound judgment to make logical decisions.
D. Ability to interpret laws, ordinances, contracts, and policies and procedures.
E. Ability to maintain a professional demeanor and integrity at all times.
F. Ability to perform mathematical computations related to financial analysis and the collections process.
G. Ability to create and maintain a positive working environment that welcomes diversity, ensures cooperation, and promotes respect by sharing expertise with team members, fostering safe work practices, and developing trusting work relationships.
H. Ability to communicate and interact effectively with members of the public.
I. Ability to communicate effectively both orally and in writing.
J. Ability to understand and follow instructions.
K. Ability to problem-solve a variety of situations.
L. Ability to set priorities and complete assignments on time.
M. Ability to attend work as scheduled and/or required.
Physical Demands
The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending; carrying of light items such as papers, books, files, etc. No special physical demands are required to perform the work.
Work Environment
The work environment involves everyday risks or discomforts requiring normal safety precautions typical of places such as offices, (e.g., use of safe work practices with office equipment, avoidance of trips and falls, etc.). The work area is adequately lighted, heated, and ventilated.
If available for this job classification, detailed Physical Demands can be viewed here: https://duluthmn.gov/human-resources/employment/job-physical-demandswork-environment/
Selection Process Information
Education/Experience Review (100% of scoring process; 70 pass point): Applicants meeting the minimum qualifications will be rated based on the type (relatedness) and extent of their education and experience as documented on their application and/or supplemental questionnaire. Applicants who pass this exam will have their names placed on an eligible list for this classification.
Non-Discrimination
The City of Duluth is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.
Alternative Exam Process (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
For individuals who qualify under the Americans with Disabilities Act (ADA), alternative examination processes are available on an individual basis upon prior arrangement. Contact Human Resources at 218-730-5210, as soon as possible prior to the scheduled date of the exam. TDD services are available through 218-730-5630.
Work Eligibility
In accordance with the Immigration Reform and Control Act of 1986, the City of Duluth requires verification of identity and work eligibility at the point of hire.
Right to Appeal (does not apply to Charter Appointment, provisional, temporary, or part-time non-union selections)
Any applicant who has been found qualified to participate in a selection process for a position in the classified service who has reason to contest the validity or fairness of any step in the selection process may appeal to the Civil Service Board within 10 calendar days of the examination. (If the examination is an Education/Experience Review, the applicant must appeal within 10 calendar days of the closing date for accepting applications.) The notice of appeal shall be in writing, shall contain a complete statement of the matter in controversy and the relief requested, and shall be signed and dated by the appellant. The notice shall be addressed to the Civil Service Board and be delivered to the Human Resources Office. If an applicant wishes to file an appeal electronically, the notice should be sent by email to hrinformation@duluthmn.gov.
VETERAN'S PREFERENCE
Does not apply to Charter Appointment, provisional, seasonal, temporary, or part-time non-union selections
OPEN SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of all documents required for the option that applies to you:
Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge.
Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months.
Spouse of Disabled Veteran
1.) Copy of Marriage Certificate;
2.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
3.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if the veteran is unable to qualify for the specific position being applied for as a result of the service-connected disability.)
Spouse of Deceased Veteran
1.) Copy of Marriage Certificate;
2.) Death Certificate or other proof of death;
3.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge. If Disabled Veteran, also include
4.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 10% or greater, dated within 12 months. (Eligible only if applicant has not remarried and the veteran died during active duty or as a result of an injury received from active duty.)
Preference points will be added to Veteran, Spouse of Disabled or Deceased Veteran, or Disabled Veteran's score only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.
PROMOTIONAL OR INTERNAL SELECTIONS
If claiming veteran's preference, please attach to your application (via file upload) a copy of the documents listed below:
Disabled Veteran
1.) "Member Copy 4" DD214 or DD215 indicating an honorable discharge;
2.) FL-802, FL 21-802, or letter of disability or equivalent from USDVA Board's written decision of a compensation rating of 50% or greater, dated within 12 months.
Preference points will be awarded to Disabled Veteran's score one time, on first promotional or internal only selection process after securing City employment, and only if the applicant successfully completes all phases of the exam process and Human Resources has received all supporting documentation.
Please refer to Minnesota Statute 197.455 for additional information about Veteran's Preference.
Eligible City of Duluth employees earn a competitive salary and benefits package, including:
- Vacation, Sick and Personal Leave
- Paid Holidays
- Medical Plan
- Dental Plan
- Life Insurance
- Flexible Spending Accounts
- Retirement Benefits
- Deferred Compensation
- Training and Advancement Opportunities
- Employee Wellness Program
- Employee Assistance Program
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