Credit & Collections Analyst

Responsible for an assigned segment of accounts, the Credit & Collections Analyst ensures that customers are contacted and invoices are paid in accordance to terms

• Maintain accurate and reliable notes in aging workflow report and CMS
• Understand benchmarks for collection goals and strive to meet or exceed goals on a weekly and monthly basis
• Confirm customer receipt of high-value invoices via email, phone, or through electronic submission portals and ensure payment is forthcoming in accordance to policy
• Work with internal and external customers to research and resolve outstanding issues in order to collect payment, process adjustments, or process credits and write-offs as applicable
• Request tax certificates as needed
• Coordinate clearance letters or No Objection Certificates (NOCs) as required for payment release
• Verify and submit invoices through client-specified platforms (e.g., Ariba, Coupa, Oracle iSupplier).

• Ensure compliance with UAE VAT regulations, including attaching tax-compliant supporting documents.
• Process credit card payments and set customers up for ACH payments as needed

• Process monthly account statements
• Manage collection team emails and hotline calls
• Familiarity with UAE Wage Protection System (WPS) procedures and local bank clearance practices is a plus

Perform additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives.

Must-Haves:

• Minimum Bachelor s degree in Accounting, Finance, Business, or related field (High school diploma with strong experience may be considered)
• Minimum 3 5 years experience in Accounts receivable or business-to-business collections
• Intermediate/Advanced proficiency in PC/Microsoft applications (Excel, Access, Word,)
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Demonstrated experience using pivot tables in Excel
• Experience operating in a multi-country and/or complex matrix business environment

Nice-To-Haves:

• Familiarity with GCC or UAE VAT compliance and documentation practices
• Experience in Construction industry collection is a plus
• Demonstrate time management skills with attention to detail
• Detail oriented and capable of analyzing complex financial/operational data
• Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization
• Self-starter capable of working independently and ensuring to meet deadlines
• Excellent communication and interpersonal skills, both verbal and written
• Ability to balance multiple tasks with changing priorities
• Ability to exercise solid judgment with sound problem-solving and decision-making skills
• Basic business-level Arabic language skills are an advantage