Credit Contoller

Job Responsibilities:

• Chasing customers for payment by phone and email.
• Handling daily management process to track the cash collection throughout the month, with clear notes.
• Maintain customer master data & customer credit checks using the DoA to obtain approval before setting the new customer profile.
• Handling customer queries; making sure they are rooted to the correct department to investigate & resolve.
• Ensure customer accounts are reconciled; including withholding tax /exchange rate/ bank charges.
• Managing the month end process and reporting.
• Identifying and escalating potential bad debts to management.
• Leading the daily, weekly & monthly catch meetings with customers & internal customers.
• Account escalations and legal processing.
• Put customers on stop where necessary and communicate this to relevant departments.
• Assisting the Head of Credit EMEA & SEA with the development and implementation of policies and processes including but not limited to, credit policy, payment terms, credit balance processes, bad debt provision and other process documents.

Job Requirements:

• Fluency in English & French.
• Background in credit control is essential.
• CICM Qualification or studying towards / desire to study.
• Effective management and communication.
• Ability to manage a large debtors list.
• Ability to build strong trusted relationships.
• Time management and prioritisation skills.
• Ability to use own initiative and think ‘outside the box’.
• Excellent face to face and telephone manner, with strong written and oral communication skills.
• Is adaptable and able to respond to business needs in a fast-paced environment.
• Can look for continuous improvement of reporting and controls.
• Is a self-starter who can work independently and as part of a team.
• Is pragmatic, analytically minded and a logical thinker.
• Able to adapt a 'firm but fair' approach.

Job Type: Full-time

Work Location: In person