Credit Control Executive

Who we are

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 4.01 billion and $84 million net profit for the year 2024. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.

Job purpose:

The primary role of the Credit Control Executive is to ensure the timely collection of outstanding premiums from clients and brokers. This involves monitoring accounts receivable aging, following up with clients on regular basis which includes meetings and office visits, and implementing strategies to reduce credit risk and improve cash flow for the company.

This is a regional role so will be on Monday to Friday work week, Weekend is Saturday and Sunday.

Key Responsibilities:

• Represents GIG Gulf to brokers and clients assigned and ensure that service level agreement standards are met.
• Follow up on outstanding, due or overdue premium from allotted clients & brokers and ensure customers pay on time.
• Ensures that GIG Gulf Credit Control targets are met.
• Responsible for escalating unpaid and defaulted accounts with the respective business heads and maintain proper tracking /follow up on escalations.
• Review and reconcile client and broker Statements of Account on periodic intervals.
• Convene meetings & calls with brokers and clients on frequent basis to discuss and resolve payment issues. Involve Key Account Managers and Underwriters if necessary.
• Proposes to management appropriate decisions to be made on problematic cases.
• Prepare reports for monthly meeting with Vertical Business Heads for escalations on allotted accounts.
• Provide allocation details for payments received and ensure timely clearance of open receipts.
• Provide assistance and details for receipting bank credits & cheques.

Operational & Technical Responsibilities:

• Organize meetings with Sales & Distribution teams and Underwriting team on monthly basis.
• Intervenes in new business deals to define the appropriate Credit Control processes to be implemented.
• Implement debt collection processes when there are any overdue invoices or payments and initiate legal procedures if necessary.
• Support team members and all internal & external clients for any topic relating to Credit Control, though not relating to assigned accounts.
• Responsible for handling cases routed through CRM and other ERP platforms.

Essential Requirements:

• Bachelor’s degree in finance, Accounting or related fields.
• Strong attention to detail and ability to work under pressure.
• Excellent communication and interpersonal skills.
• Proficiency in MS Office and other relevant accounting software.
• Ability to work in a team environment and collaborate with different stakeholders.