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Credit Operations Checker
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Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Credit Operations Checker
In this role, you will:
- Ensuring all transactions are processed within agreed Service Level Agreements (SLAs) and in an accurately manner. Overall contributing to outstanding service quality for our internal and external clients.
- Given the inherent operational risk, the incumbent is expected to understand the operational risk framework and the impact of his/her actions while handling transactions.
- Independently manage and work upon end-to-end customer journey through different Service Deliveries and Carry out financial support activity for delinquent Commercial customers which could include sending regulatory letters, account maintenance, dealing with debt management agencies, suppressing interest and charges, or assessing customers’ financial affordability through income and expense assessment.
- Continuously review and improve process and procedures. Effectively implement and communicate changes, which are measured through reduced costs and improved revenue.
- Independently handle escalations and resolve complex process related issues. Constantly show improvement in the quality of service provided to Business partners and external customers.
- Ensure that internal audits and measures are undertaken regularly and reviewed to achieve / exceed agreed Process and Global Operating Metrics.
- Maintain up-to-date information on all policies, processes & procedures (including relevant policy papers & manuals)
- Management of the workflow to ensure efficient operations of the unit. Exercise proper operational checks and balances / undertake self-audit to ensure accuracy and quality of work output.
To be successful, you will:
- MBA Finance / B. Com / M. Com is essential.
- Strong SME knowledge and proven capability in Commercial / Global Credit and Lending Services is strongly preferred.
- Prior experience in Commercial / Global Lending / Trade Services/ Credit Services/ Securities Processing along with relevant product and collateral knowledge is essential.
- Knowledge/ prior experience of CMB Middle Office activities
- Ability to professionally communicate in English
- Excellent prioritizing, planning, and organizing skills
- Knowledge of, and experience in problem solving techniques
- Ability to derive insight from large amounts of data from diverse sources.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
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