Credit Risk Specialist

Duration: 03 Months contract with possible extension

Duties:

• Effectively solve customer inquiries via email using a CRM tool
• Understand escalation paths to effectively triage a sellers needs based on where they are in the cycle of their loan to mitigate risk.
• Answer customer questions regarding business documents or current loan information.
• Maintain or exceed established service level agreements and guidelines for the timely resolution of queued transactions to minimize potential revenue losses.
• Identify, document, and follow up with cross-functional teams on product bugs and features.
• Advocate for our seller community by identifying trends in issues and suggesting improvements to processes, policies, and products.
• Collaborate with members of other teams to root out answers and be a resource to teammates to provide the best possible experience to our sellers.
• Participate in ongoing training to maintain current knowledge of BSA/AML and perform BSA/AML duties as required by job function.
• Effectively work in a remote or distributed work environment and collaborate with team members over Slack and video conferencing.

Skills:

• 1-3 years of professional experience with either a financial institution or payment provider preferred - must have
• Enjoy working in a fast-paced and rapidly changing start-up environment with the ability to quickly adapt to new situations and think on your feet.t
• Experience in direct customer-facing roles - Must Have
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Flexibility to adapt and be able to manage multiple assignments while working independently - Must Have
• Strong organizational, analytical, written, and verbal communication skills
• Superb attention to detail - Must Have
• Excellent time-management skills - Must Have
• A desire to help people and improve the customer experience
• A passion for customers engaging with products
• Strong Internet research, Google Docs,s and overall PC skills; SQL experience a plus
• MacBook user preferred

Job Type: Contract

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Application Question(s):

• Are you comfortable to work on 03 Months contract with possible extension?

Experience:

• Finance/Bank: 1 year (Required)
• Customer Service: 2 years (Required)

Work Location: Remote