Credit Supervisor

Your day-to-day

• Supervise the daily operations of the credit department, ensuring timely billing and collection of outstanding accounts.
• Monitor guest, company, and travel agent accounts to prevent credit risks and overdue balances.
• Approve and review credit applications, ensuring compliance with hotel standards and financial policies.
• Ensure all invoices are accurate, complete, and issued promptly.
• Review aging reports regularly and follow up on overdue accounts.
• Coordinate with sales, reservations, and front office teams to resolve disputes or discrepancies.
• Enforce adherence to the hotel’s credit policies and procedures.
• Prepare monthly credit reports, bad debt analysis, and collection forecasts for management.
• Ensure compliance with local financial regulations and internal audit requirements.
• Guide and train junior staff in credit and collections procedures.
• Liaise with clients professionally to resolve payment issues.
• Work closely with the Financial Controller and department heads to safeguard revenue.

What we need from you

• Bachelor’s degree in Finance, Accounting, or related field.
• Minimum 2–3 years’ experience in credit or accounts receivable, preferably in hospitality.
• Strong knowledge of credit and collection principles, financial policies, and hotel operations.
• Proficiency in PMS (Opera, Fidelio, or similar) and MS Office applications.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead, train, and supervise a small team.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.