Creditor Escalations Conference Manager

Overview: Responsibilities:

• This role will work with the Director of Negotiations to ensure that business goals are achieved in a timely manner, and that the NDR mission is always prioritized throughout the Negotiations department
• As Manager, you will be responsible for providing training, coaching and development for Team Leads, and other Creditor Escalation Negotiations department staff
• Relay departmental concerns to upper management, or to Human Resources staff as deemed appropriate
• Maintain relationships with banks, collection agencies and law firms
• Oversee audit accounts worked by members of their team
• Support Negotiators and Escalations Negotiators with difficult situations that may arise
• Monitor employee KPI’s to ensure they are excelling to the best of their abilities
• Collaborate with Recruiters by identifying rising stars in the department that can be promoted in the future, interview prospective candidates
• Foster an open culture that prioritizes employee growth, and engagement
• Assist in developing action plans to address performance deficiencies
• Draft and administer performance reviews across the department; utilize performance improvement plans to address problem behavior in staff
• Enforce company policies and procedures

Qualifications:

• A completed BS degree in a related discipline preferred
• 6 years’ experience in customer service, financial product/service required, including 3 years’ people management in call center operations; Or for internal candidates in the Negotiations Support Manager role for the past 6 consecutive months
• No PIPs or COEs in the last 6 months for internal candidates
• Proven track record of assisting others and meeting goals
• Capable of utilizing metrics to assist the Director in proactive problem solving

• Highly proficient and effective communication skills
• Able to manage high-stress and emotional client situations with a positive and solution-oriented mindset.
• Results-, detail-, and process-oriented with a proactive approach towards driving success.
• Strong leadership, analytic and documentation capabilities, and project managements skills required.
• Demonstrated experience in developing team members, and effectively leading them to identify, assess, and resolve issues in a timely manner.
• Excellent presentation, written and oral communication skills.
• Strong attention to detail, organizational and multi-tasking skills

• Computer competency and ability to work with a computer.
• Prioritize multiple tasks and projects simultaneously.
• Exceptional written and verbal communication skills.
• Punctuality expected, ready to report to work on a consistent basis.
• Attain and maintain high performance expectations on a monthly basis.
• Work in a fast-paced, high-volume setting.
• Use and navigate multiple computer systems with exceptional multi-tasking skills.
• Remain calm and professional during difficult discussions.
• Take constructive feedback.
• Available for full-time position, overtime eligible if classified non-exempt.

Compensation Information: Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $88,500 to $102,000 annually. About National Debt Relief:
Benefits:

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday