Crisis Program Manager

Bring Your Passion.

The Crisis Program Manager is responsible for the day-to-day leadership, oversight, and performance of assigned crisis response programs. This role ensures high-quality, timely, and compliant crisis services while supporting staff, maintaining clinical and operational standards, and driving continuous improvement. The Crisis Program Manager serves as a key liaison between frontline staff, leadership, and community partners.

Essential Duties:

• Oversee daily operations of crisis programs to ensure safe, effective, and compliant service delivery

• Supervise, coach, and develop crisis staff, including scheduling, performance management, and training

• Ensure adherence to evidence-based clinical standards, documentation requirements, and regulatory guidelines

• Provide leadership and support during high-risk situations, critical incidents, and quality improvement efforts

• Collaborate with internal teams and community partners to coordinate crisis services and continuity of care

Education & Experience:

• Bachelor’s degree in social work, psychology, counseling, human services, or a related field, required
• Minimum of 3–5 years of experience in crisis services, behavioral health, or a related setting, required
• Prior supervisory or management experience, required
• Knowledge of crisis intervention, risk assessment, and behavioral health best practices
• Strong leadership, communication, and problem-solving skills
• Active or eligible clinical license (LCSW, LPC, LMFT, or equivalent), depending on program requirements, preferred

Grow with Us.

Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work.

Beyond the engaging work, you'll also benefit from ncgCARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Educational Assistance (your position, date of hire and years of service determine your eligibility)

ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.

Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.

We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at hrteam@ncgcare.com.

ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.

ncgCARE and all partner affiliates maintain a drug-free workplace.