Crisis & Referral Specialist (contract)

Job IDJP00046410

Anticipated Start Date: 04/13/2026

Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

Responsible for screening, assessing, training, and providing telephonic intervention/de-escalation for helpline callers using established protocols to determine an immediate course of action.

Primary duties may include, but are not limited to:

• Takes inbound calls, texts and chats from individuals needing support, services, or who may be in crisis.

• Performs safety screenings and assessments to discern presence and acuity of risk to the safety of the individual or others.

• Uses information provided by the caller and obtained during the screenings and assessments to accurately understand the individual's needs and develop a plan of action in collaboration with the individual.

• Completes appropriate, timely, and accurate documentation of interactions in accordance with established criteria.

• Provides linkage follow-up as directed to assure individual accessed services. Coordinates with other agencies, organizations and individuals to insure optimal use of resources, services and natural support systems.

• Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations.

Requirements:

• Requires a HS diploma or the equivalent and a minimum of 1 year of experience in behavioral health or a minimum of 6 months of direct crisis experience to include screenings and assessments to determine appropriate interventions; or any combination of education and experience which would provide an equivalent background.

• BS/BA degree in a mental health or other human services field and two years of experience working directly with individuals in need of behavioral health services strongly preferred. Certain contracts require a BS/BA degree.

• Must be fluent in Microsoft Outlook, Word, Teams. Some knowledge with OneNote Preferred

• Experience with call center environment - a bonus

• Crisis experience, ability to stay calm in difficult conversations and handle difficult personalities.

• Computer skills are a must.

• Attendance and dependability are expected.

Job Type: Contract to hire opportunity

Additional Details:

• Work Location: 9133 W Russell Rd, Las Vegas, NV 89148. This role requires in-office work two days per week. You may choose any two days Monday through Thursday (for candidates selecting the 1st shift - 8am schedule). Otherwise, the position is fully remote.

• Schedule pending- 3 shifts available; schedules will cover morning, afternoon and overnights and all 7 days of week.

  8am -4:30pm: Tues - Sat
  8am-4:30pm: Sun-Thurs OR Thurs - Mon.
  4pm-12:30am: Thurs- Monday
  12am-8:30am: Sun- Thurs
  12am-8:30am- Tues - Sat

• Holidays are also required; they will be required to work 2-3 holidays over the course of the 6 months they are with us.

• There is no expectation of OT but sometimes a call may run past the end of their shift. When this happens, they will be expected to stay on that call until it is completed.

• Training is for the first 4 weeks. It runs from 8am-4:30apm PST. It is 100% WFH, even if the applicant is working a shift the requires them to go into the office. After those 4 weeks of training, the temps will transition into the shift we hired them for.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, contractors are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

About BCForward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.

BCForward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.