CRM & Data Analyst

Key responsibilities:

CRM Management & Data Integrity

· Administer and maintain the CRM system (e.g., Salesforce, HubSpot, or property-specific platforms such as Property Finder CRM or Zoho).

· Ensure accurate and up-to-date entry of all leads, contacts, opportunities, and unit availability data.

· Perform regular data audits, deduplication, and cleansing to maintain database hygiene.

· Manage user roles, permissions, and access levels across the sales team.

Sales Pipeline & Lead Management

· Monitor and track the end-to-end sales funnel from lead generation to booking and SPA (Sales Purchase Agreement) stage.

Reporting & Analytics

· Develop and maintain interactive dashboards and reports using Power BI / Tableau / Looker to provide real-time visibility into sales performance, lead funnel metrics, and project pipeline health

· Track unit inventory status and update availability in real time across all platforms.

Process & Workflow Optimization

· Document and standardize CRM processes, workflows, and SOPs for consistent usage across the team.

· Identify gaps in current CRM utilization and recommend improvements or new features.

· Liaise with CRM vendors or IT for system upgrades, integrations, and technical support.

Stakeholder Coordination

· Train new and existing sales staff on CRM best practices, data entry standards, and system updates.

· Collaborate with the marketing team to align campaign tracking, UTM parameters, and lead source attribution within the CRM.

Experience:
· 1–2 years of hands-on experience as a CRM Administrator, CRM Analyst, or similar role.

· Prior experience within a UAE real estate developer, broker, or property management company is strongly preferred.

· Familiarity with UAE real estate regulations, DLD (Dubai Land Department) processes, and RERA compliance workflows is a plus.

Technical Skills:
· Proficiency in at least one CRM platform: Salesforce, Zoho CRM, HubSpot, Microsoft Dynamics, or a real estate-specific CRM.

· Strong command of Microsoft Excel / Google Sheets for data analysis and reporting.

· Familiarity with CRM automation tools, workflow builders, and API integrations is advantageous.

Soft Skills:
· High attention to detail with strong data management discipline.

· Excellent communication skills in English.

· Ability to manage multiple priorities in a fast-paced sales environment.

· Proactive, solutions-oriented mindset with a willingness to learn and adapt.

Job Type: Full-time