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CRM Developer - Dyanmic 365
Job Title:
CRM Developer Dynamic 365
Location : Riyadh (Candidates based in KSA will only be considered)
Objective:
Oversee configuration and administration of the Fan-ID CRM platform.
Ensure the CRM reliably supports fan engagement, operations, integrations, and reporting during live events and peak traffic.
Responsibilities:
Qualification:
Location : Riyadh (Candidates based in KSA will only be considered)
Objective:
Oversee configuration and administration of the Fan-ID CRM platform.
Ensure the CRM reliably supports fan engagement, operations, integrations, and reporting during live events and peak traffic.
Responsibilities:
- Administrate, develope and configure the CRM platform to support Fan-ID business and operational needs.
- Manage CRM environments (production, staging, non-production).
- Configure entities, forms, views, dashboards, workflows, and business rules.
- Maintain CRM data structures aligned with Fan-ID processes and integrations.
- Manage CRM user roles, security profiles, and access controls.
- Enforce role-based access control (RBAC) aligned with Fan-ID governance policies.
- Support authentication and identity integrations with IAM platforms.
- Support resolution of issues related to CRM availability, performance, and data consistency.
- Assist business teams with CRM data extraction and analysis.
- Configure and maintain CRM dashboards and reports.
Qualification:
- Proven experience as a CRM Administrator in production environments.
- Hands-on experience administering enterprise CRM platforms (e.g., Microsoft Dynamics 365 or equivalent).
- Strong understanding of CRM configuration, workflows, and security models.
- Experience supporting CRM integrations via APIs and data connectors.
- Experience working with large user bases and high interaction volumes
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