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  • Develop and implement CRM strategies to enhance customer engagement and retention, ensuring alignment with overall business goals.
  • Analyze customer data to derive actionable insights, enabling personalized communication and targeted marketing campaigns.
  • Manage and optimize CRM tools and platforms, ensuring seamless integration with other business systems for maximum efficiency.
  • Facilitate training sessions for staff on CRM best practices, fostering a culture of data-driven decision-making across the organization.

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