CRM Executive - Arabic Speaker

Job Description:

We are seeking a CRM Executive to join our team. The successful candidate will handle inbound and outbound customer calls, provide product or service information, resolve customer issues, and ensure customer satisfaction.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries.
• Make outbound calls to customers for follow-ups or sales.
• Provide accurate information about products, services, or account statuses.
• Handle customer complaints and provide appropriate solutions.
• Escalate unresolved issues to the appropriate department.
• Maintain detailed and accurate records of customer interactions.
• Meet daily, weekly, and monthly targets as assigned.

Qualifications:

• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Experience in a call center environment is preferred but not required.
• Basic computer skills, including typing and navigating systems.

Job Types: Full-time, Permanent

Pay: AED5,000.00 per month

Application Question(s):

• Are you comfortable working the rotational shift, morning or evening (not graveyard)? (8 Hrs+ 1Hr Break)
• Kindly mention the languages you speak fluently.
• I am offering a monthly salary of AED 5000. Does this meet your expectations?