CRM & Growth Manager

Hipodrom.com, with the agreement made by Hipodrom Şans Oyunları Anonim Şirketi with the Turkish Jockey Club Association (TJK); has become the official virtual dealer for betting games on mutual and fixed odds races.

Both the website and mobile applications of Hipodrom.com allow betting on all races.

We’re looking for a CRM & Growth Manager who will own the entire customer lifecycle — from acquisition to retention — and design data-driven strategies that drive engagement, loyalty, and sustainable growth.

Qualifications:

• Bachelor’s degree in Engineering, Business, or a related field from a reputable university.
• 5+ years of proven experience in CRM, Growth, or Data Analytics — ideally in Betting, E-commerce, Fintech, iGaming, or Gaming industries,
• Strong leadership and people management background,
• Deeply analytical mindset and strategic problem-solving skills,
• Comfortable thriving in fast-paced, high-growth environments,
• Proficient in MS Office; knowledge of SQL is a strong plus,
• Open-minded, data-driven, and growth-obsessed — you see the story behind the numbers.

Job Description:

• Lead cross-functional teams including CRM, Data Analytics, and Call Center operations,
• Manage data and analytics teams to build a robust infrastructure for dashboards, reporting, and actionable insights,
• Drive strategic decision-making by applying advanced analytics and statistical methods to large datasets,
• Develop and manage segmentation strategies (behavioral, monetary, etc.) to create targeted communications and relevant offers,
• Plan and optimize all lifecycle campaigns including cross-sell, up-sell, retention, pre-churn, and churn strategies,
• Oversee all internal communication channels (SMS, push notifications, in-app messages, pop-ups, etc.) to engage and activate existing users,
• Collaborate with Product, Marketing, and Tech Teams to enhance user engagement and conversion metrics.

What We Offer:

• Competitive salary and benefits package.
• Hybrid working model.
• Opportunity to work with a passionate and talented team in a unique industry.
• Career growth opportunities within a fast-growing company.

Customer Focus Result Oriented Communication and Collaboration Success Together and Teamwork Wellbeing & Innovation & Change Strategic Thinking Developing and Inspiring

Linkedin üzerinden elektronik olarak ileteceğiniz kişisel bilgileriniz, Hipodrom.com bünyesinde oluşacak mevcut ve gelecek işe alım ihtiyaçları doğrultusunda istihdam olanaklarının değerlendirilmesi amacıyla 7 Nisan 2016 tarihli Resmi Gazete’de yayımlanan 6698 sayılı Kişisel Verilerin Korunması Kanunu kapsamında veri sorumlusu olarak tarafımızca işlenecek ve veri tabanımızda gizlilik içerisinde saklanacaktır. Detaylı bilgiye internet sitemizde (https://www.hipodrom.com/aday-aydinlatma-metni) Aydınlatma Metni içerisindeki “Çalışan Adayları” alt başlığından ulaşabilirsiniz.