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CRM Intern
CRM Data Analyst Intern
Location: Dubai, United Arab Emirates
Contract Type: Internship (6 months)
Location: Dubai, United Arab Emirates
Contract Type: Internship (6 months)
ABOUT THE ROLE
At CHANEL, we are dedicated to delivering exceptional client experiences and innovative solutions. We are seeking a passionate CRM Data Analyst Intern to join our CRM team for a 6-month internship. You will play a key role in supporting clientele initiatives, enhancing client data management, and providing actionable insights to drive client engagement strategies across our network.
WHAT IMPACT YOU CAN CREATE AT CHANEL
- Support the Client Engagement & Digital Executive and business counterparts in implementing clientele actions and initiatives.
- Contribute to the operational execution of clientele activations including email campaigns, digital and print communications, and brochures.
- Assist in driving the adoption of retail clientele tools, coordinating with HQ (Paris) for system enhancements and bug fixes.
- Participate in the deployment of new features on clientele tools and support ongoing improvements.
- Provide monthly KPIs on clientele activities, client listings, and ROI calculations to measure and optimize performance.
- Support ad-hoc queries related to events and marketing activities.
DATA MANAGEMENT & CLIENT INSIGHTS
- Contribute to the growth and enrichment of the client database, ensuring data accuracy and quality at all times.
- Identify and report duplicate profiles and establish dashboards to monitor data capture and corrections.
- Reconcile and link data from various databases to generate valuable insights on clients across the network.
- Analyze client database and profiles, presenting data in a visually engaging manner to facilitate understanding and decision-making.
ENERGIZERS
- Being part of a dynamic, fast-paced team passionate about delivering luxury client experiences.
- Collaborating across departments and with international teams to implement innovative solutions.
- Turning data into visually engaging insights that drive impactful marketing actions.
- Playing an active role in optimizing CRM tools and processes to enhance client engagement.
- Developing your analytical, technical, and communication skills in a supportive environment.
WHAT YOU CAN BRING
- A proactive and curious mindset, eager to learn and contribute to team success.
- Strong analytical skills, with the ability to interpret data and generate actionable insights.
- Creativity in presenting data and communicating complex information with clarity.
- An organized approach, able to manage multiple priorities and meet deadlines.
- Collaborative spirit, enjoying teamwork and engaging with partners across the business.
- Adaptability to thrive in a fast-paced and evolving luxury retail environment.
- A genuine passion for client experience and luxury retail.
REQUIREMENTS
- Bachelor’s or Master’s degree in Business or related field.
- Experience in data analysis, with a strong analytical background (experience in banking, audit, or consulting is preferred).
- Advanced technical skills in Excel (pivot tables, INDEX, MATCH, VLOOKUP) and familiarity with Power BI.
- Previous experience with Adobe Campaign is an advantage.
- Solid understanding of client needs and behaviors.
- Excellent communication skills, both verbal and written.
- Strong organizational and interpersonal skills.
- Strong written and verbal communication skills in English; proficiency in Arabic and/or French is an advantage.
- Preferably based in the UAE.
WHAT YOU WILL GAIN
At CHANEL, you will join a collaborative and forward-thinking team, contributing to impactful marketing actions and the continuous enhancement of our client engagement strategies. You will further develop your analytical, technical, and interpersonal skills while gaining exposure to the luxury retail environment.
This internship is more than just a learning experience—it’s a journey into the heart of CHANEL’s commitment to people, excellence, and innovation. If you’re ready to take your first steps in Client Relationship Management, we’d love to hear from you!
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