CRM & IT Specialist (Onsite, Lahore, PKR Salary)

Requirements:

Bachelors degree in Information Technology, Computer Science, Business Administration, or a related field (preferred).
Experience working with CRM systems and operational tools.
Hands-on experience in shift planning, scheduling, or workforce management.
Strong IT skills with the ability to troubleshoot basic technical issues.
Good understanding of system operations and data management.
Fluency in English (both written and spoken).
Strong organizational and problem-solving skills.
Ability to work in a fast-paced service-based environment and manage multiple operational tasks.

Responsibilities:

Manage CRM rostering and maintain accurate staff schedules based on operational needs.
Create and assign shifts in line with business requirements and service coverage.
Update and adjust staff shifts when operational changes occur.
Monitor CRM records to ensure data accuracy and proper scheduling.
Coordinate with internal teams to ensure smooth shift management and workforce availability.
Provide basic IT support and troubleshoot technical issues related to systems, software, and user access.
Assist in maintaining system efficiency and resolving day-to-day technical problems.
Communicate effectively with team members and management regarding scheduling and system updates.

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