CRM Manager (Customer Relationship Management)

Job Title: CRM Manager (Customer Relationship Management)

Location: Abu Dhabi, UAE

Employment Type: Full-Time

About Us

We are a rapidly growing company in Abu Dhabi, dedicated to building strong customer relationships and enhancing sales performance through advanced CRM strategies. As part of our digital transformation, we are looking for a CRM Manager to oversee the implementation, customization, and ongoing optimization of our CRM systems.

Responsibilities

• Design, implement, and manage the company’s CRM strategy to improve customer acquisition, engagement, and retention.

• Customize and configure CRM platforms (Salesforce, Zoho, HubSpot, or Microsoft Dynamics) to fit business processes.

• Collaborate with sales, marketing, and operations teams to ensure seamless data flow and effective customer lifecycle management.

• Analyze customer data, generate insights, and prepare reports/dashboards to support business decision-making.

• Manage CRM integrations with third-party applications (ERP, email marketing, payment gateways, etc.).

• Ensure data quality, compliance with UAE data protection laws, and best practices in data governance.

• Train staff on CRM usage and provide continuous support to optimize user adoption.

• Monitor CRM performance, troubleshoot issues, and work with vendors/developers for improvements.

Requirements

• Minimum 3–5 years of hands-on experience in CRM management/administration.

• Strong knowledge of at least one major CRM platform (Salesforce, Zoho, HubSpot, Microsoft Dynamics).

• Experience in CRM customization, automation, and analytics.

• Solid understanding of sales and marketing processes, customer journeys, and loyalty programs.

• Proficiency in Arabic and English (written and spoken); third language is an advantage.

• Strong analytical, communication, and problem-solving skills.

• Ability to lead CRM adoption across different teams.

Compensation & Benefits

• Competitive salary package (based on experience).

• Performance-based bonuses.

• Growth opportunities in a technology-driven environment.

• Professional training and certifications support.

How to Apply

Interested candidates are invited to apply with their CV/Resume via Indeed.

Only shortlisted candidates will be contacted for interviews.

Job Type: Full-time