CRM REPRESENTATIVE (FEMALE APPLICANT ONLY)

JOB TITLE: CRM REPRESENTATIVE (FEMALE)

Key Responsibilities:

Customer Communication & Support

• Manage inbound and outbound customer communication through calls, WhatsApp, and email.
• Handle inquiries related to test drives, service appointments, offers, and complaints.
• Follow up with customers after service or purchase to ensure satisfaction.
• Provide clear and accurate information on products, services, and promotions.
• Maintain a professional, friendly tone at all times — reflecting the company’s customer experience standards.

CRM System & Data Management

• Update customer records in the CRM system (contact details, interaction notes, lead status).
• Track and report lead progress, ensuring no follow-up or complaint is left unresolved.

Customer Retention & Relationship Building

• Reach out to inactive customers to re-engage them through calls or campaigns.
• Support loyalty and satisfaction programs (survey distribution, event invites, etc.).

Reporting & Coordination

• Submit daily reports summarizing customer interactions, outcomes, and pending issues.

Key Performance Indicators (KPIs):

• Lead follow-up rate: 100%
• Data accuracy rate: ≥ 95%
• Customer satisfaction score (post-contact): ≥ 9/10
• Average response time: ≤ 10 minutes (during working hours)
• Lead conversion rate: ≥ 35%

Job Requirements:Education & Experience

• Bachelor’s degree in Marketing, Business Administration, or related field.
• Minimum 1–2 years of experience in CRM, call center, or customer service (automotive experience preferred).

Skills

• Excellent communication skills (Arabic & English).
• Strong interpersonal and problem-solving abilities.
• Good knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics, or Odoo).
• Competent in Microsoft Office (Excel, Outlook, Power BI familiarity is a plus).
• Highly organized with attention to detail and data accuracy.
• Ability to handle pressure and multitask professionally.

Job Type: Full-time