CRM Specialist

Job Role

Responsible for the individual assistance of customers.

Job Responsibilities

• Arranging visits for customers to the branch for solving their complaints, arrange with other branches if the customer is near to them.
• Calling customers on their spare parts arrival.
• Handling CPA and GM customers complaints, arranging for towing vehicles for inspection and coming back, handling buybacks.
• Handling customers external letters and internal letters with spare parts department.
• Handling the different complaints channels (Call center – Chevrolet Website – Social Media- Individuals).
• Receiving Customers calls and handling their requests.
• Tracking Raya Follow up Survey on daily basis and preparing weekly report.
• Tracking and analyzing CSI reports.

Education

Bachelor Degree in Business Administration or Equivalent is prefrable

Required Qualifications & Skills

Minimum Qualifications

• Good Computer Skills
• English Language

Minimum Experience

• 0 – 2 years of experience