CRM Support System Analyst.Customer and Partner Management

Job Purpose

Introduce new technical ICT solutions as well as being responsible for delivering and owning a stream of critical software applications to ensure Etisalat's business continuity and competitive edge

Report To Position Name

Ensure that the project plans delivered by ICT team is correct and in sync with the project scope and milestones Comply with ICT Team internal processes and policies. Examples: Procurement and Offering processes Closely communicate with the customer and pre sales team to understand the functional and non-functional requirements. Ensure the proper release and handover documents are prepared and submitted to the proper teams. Prepare offering for tenders as well as direct orders, approved by CEO. Follow SLA and report offering issues to Vertical and Offering Manager. Introduce new partners to enable ICT business growth Work closely with Technical, Commercial and Finance teams to finalize business cases and offering Document the solution architecture and ensure that the detailed design of the solution is available for all the projects. Deliver ICT solutions to customer. Produce all the artifacts based on the agreed process. Reporting and on-time escalation of project issues, risk envisioned and issues between te

QUALIFICATIONS_ESSENTIAL

University degree in Engineering, Computer Science or Information Technology, - Excellent command of English language (Reading, Writing & Oral). Excellent Telecommunication knowledge. Excellent interpersonal skills (Negotiation, communications, etc.) Ability to solve complex problems independently and to seek out and generate innovative solutions. Ability to work under the supervision of the team lead, able to work independently as well as part of a team on multiple overlapping projects. Ability to focus on delivering results in a dynamic environment with aggressive deadlines and multiple priorities.

QUALIFICATIONS_DESIRABLE

Cross functional experience/exposure (Marketing, Sales, Customer Care, Finance, etc.) Change Management experience Experience with large size projects implementation is a plus Strong problem solving, analysis, design, and testing skills. Strong data analysis, design and testing skills. Strong object-oriented design skills. Knowledge of software development tools

EXPERIENCE_ESSENTIAL

Minimum 1 year of Experience. Presentations and negotiation skills

EXPERIENCE_DESIRABLE

Extensive experience in delivering IT business solutions in the domain of customer management is a plus, Telecom Experience is preferred

CERTIFICATIONS_ESSENTIAL

N/A