CS agent chat account B2 English campaign

Company Description

RAYA Customer Experience (RAYA CX) specializes in next-generation business process outsourcing (BPO) and customer experience management, offering solutions to clients across diverse industries. Established in 2001, the company has been a trusted partner for customer service, technical support, and global operations for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Leveraging a highly skilled workforce, RAYA CX delivers comprehensive solutions supported by advanced technology and innovative strategies, ensuring exceptional service delivery.
Role Description

This is a full-time, on-site role located in Qesm 2nd 6 October for a Customer Service Agent specializing in chat accounts with A2+ English proficiency. The Customer Service Agent will handle customer inquiries via chat, ensure customer satisfaction, address concerns effectively, and manage account-related requests. The agent will also be responsible for maintaining professional communication and providing a seamless customer experience.
Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and understanding customer needs
• Ability to effectively communicate and interact with customers through clear and professional messaging
• Customer Service Representatives experience and familiarity with account management processes
• Proficiency in English at an A2+ level or higher
• Problem-solving skills and attention to detail
• Ability to work effectively in an on-site, fast-paced environment
• Prior experience in customer service or chat support is an advantage