Department:
Customer Service and Experience
Location:
Egypt
Description
We’re building a Content Design function from scratch and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
Key Responsibilities
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Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
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Think scenario first, not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
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Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
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Help evolve content guidelines and standards.
Qualifications
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1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
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Basic experience with analyzing support tickets or customer journey mapping (CJM).
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Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
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Experience with iterating and improving content based on feedback, research, and data.
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Strong cross-functional collaboration skills.
Why join us
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Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
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Develop your professional skills with access to mentoring, career consulting, and learning programs.
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Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
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Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
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Work alongside people who take initiative, speak openly, and challenge themselves to grow.
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Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.