CSBB Teammate Activation and Engagement Manager

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This is an in office role requiring working in office five days per week at the locations listed on the open role.

This position is responsible for working with teams across Consumer and Small Business Banking (CSBB) to optimize teammate engagement and experiences. The role is accountable for creating and maintaining a scalable operational process to optimize teammate experience and engagement, and the process of activating new teammates to the Truist Purpose, Mission and Values in partnership with business leaders resulting in improved overall engagement, retention and teammate experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Serve as advisor to CSBB Leadership in interpreting and understanding the teams’ respective organizational health and teammate experience survey results and develop actionable plans to address areas of opportunity to improve the teammate experience, with KPIs of improved engagement scores and teammate retention.
2. Create a framework/program to be utilized by leaders across CSBB to implement communication and action planning at lower levels across CSBB.
3. Serve as a credible and trusted strategic partner to CSBB leaders by adding value at each interaction, demonstrating a commitment to the teams’ success, providing an objective and independent perspective, and emphasizing inclusion and consensus-building through the Purpose, Mission, and Values of Truist.
4. Demonstrate the strategic thinking, leadership, knowledge, and execution skills necessary to deliver high impact results through purpose and culture engagements across CSBB (e.g. BRG events, on-site teammate activities, town halls).
5. Partner with CSBB Leadership and Human Capital teams to better understand, monitor and impact teammate experience and retention.
6. Provide guidance and advice to teammate leaders of peer-built advisory or engagement groups, which in-turn work to improve teammate experiences across their respective businesses.
7. Serve as a conduit to resources for leaders to utilize to improve overall purpose and culture alignment when opportunities arise or are apparent, by engaging experts across from various COEs (e.g. Rewards and Recognition, Talent).

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Bachelor’s degree in Business, or equivalent education and related training or experience
2. 10 years of relevant experience in financial services, organization health, or related field
3. Demonstrated ability to collaborate and build relationships with colleagues at all levels, achieve goals and create influence without authority.
4. Demonstrated ability to communicate effectively and confidently and to work well in cross-functional teams
5. Proven track record demonstrating a high level of personal initiative, setting, and achieving challenging goals
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
7. Ability to travel, occasionally overnight

Preferred Qualifications:
1. Master’s Degree with business, communications, or management focus
2. Executive coaching and consultation or related experience preferred
3. Experience in or deep understanding of assigned business unit/function partners
4. Graduate of the Truist Leadership Development Program, Banking School or external banking degree program
5. Experience in previous leadership/high impact decision and/or key influencer roles

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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