CSR

Title: CSR

Department: Branch Operations

Status: Full-Time, Hourly, Non-Exempt

Schedule: Monday - Friday, daytime shifts plus rotating Saturday mornings

Benefits: 401(k) match, Paid Holidays, Vacation, Sick/Personal days, medical, dental, vision insurance, $100 logo apparel gift card, and more.

The CSR I provides front-line customer service and supports daily branch operations by processing transactions, assisting with account servicing, and resolving routine customer inquiries. This role ensures accuracy, compliance, and a positive customer experience while supporting team members and maintaining strong operational controls.

Primary Duties:

• Deliver prompt, professional customer service by handling in-person and phone inquiries, identifying needs, and providing accurate information or referrals
• Process routine financial transactions, including deposits, withdrawals, transfers, loan payments, cashier’s checks, and night deposits with a high degree of accuracy
• Perform account servicing activities such as basic account opening/closing, maintenance requests, and digital banking support (e.g., password resets, bill pay assistance)
• Maintain cash controls by balancing teller drawers, processing vault transactions, monitoring cash limits, and identifying counterfeit currency
• Support branch operations by processing mail transactions, completing logs and reports (e.g., CTRs, cashier’s checks), and assisting with wire preparation and document processing
• Assist with ATM and safe deposit box operations, including balancing, replenishment, customer access, and basic maintenance coordination
• Educate customers on bank products and services and identify opportunities to refer or cross-sell appropriate solutions
• Support team effectiveness by assisting with training or answering questions for less experienced staff
• Ensure compliance with all bank policies, procedures, and regulatory requirements, including BSA/AML, and report suspicious activity
• Complete training required by management
• Perform additional duties as assigned to support branch operations

• High school diploma or equivalent required
• 1+ year of customer service, cash handling, or banking experience preferred
• Strong communication and interpersonal skills with a customer-focused approach
• Attention to detail and accuracy in transaction processing and recordkeeping
• Ability to multitask and work efficiently in a fast-paced environment
• Basic proficiency with computer systems and ability to learn banking software
• Demonstrated integrity and ability to handle confidential information responsibly

NOTE: This job description does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Equal Opportunity Employer