CSR

Responsibilities

• Respond to customer inquiries through email, chat, and social media.
• Handle embroidery digitizing and vector conversion order communications.
• Follow up with customers regarding revisions, approvals, and order updates.
• Maintain professional and friendly communication with international clients.
• Coordinate with the production team to ensure timely delivery of orders.
• Resolve customer concerns and provide effective solutions.
• Maintain customer records and update order statuses.
• Guide customers about services, pricing, turnaround time, and file formats.

Requirements

• Excellent English communication skills (written and verbal).
• Strong customer handling and problem-solving skills.
• Basic knowledge of embroidery digitizing or graphic design is a plus.
• Ability to work in a fast-paced environment.
• Good typing speed and computer skills.
• Experience with customer support, sales support, or virtual assistance preferred.
• Ability to manage multiple conversations professionally.

Preferred Skills

• Experience with CRM systems or support tools.
• Knowledge of embroidery file formats like DST, PES, EMB, etc.
• Familiarity with social media communication.

What We Offer

• Competitive salary package.
• Friendly and supportive work environment.
• Career growth opportunities.
• Training and development support.
• Flexible working environment.

Pay: From Rs40,000.00 per month

Work Location: Remote